Senior Receptionist - Cosham Park House Surgery
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Are you able to develop a strong professional relationship with an established team?
Are you organised, proactive and able to maintain staff morale and productivity?
Are you open to new ideas and can support a team through change?
Can you motivate and help to drive a team forward to achieve performance targets?
Do you have experience of customer service and administration, and are looking to take the next step and further challenge?
If this describes you to a tee, we would really like to hear from you regarding an exciting opportunity to join our dynamic team as a Senior Receptionist. Supported by the on site Surgery Team Leader, you will play a key role in providing an efficient, safe and responsive service.
Job description
Assist with the smooth day-to-day running of the site and work within the Reception Team. The post holder will work closely with (and under the direction of) the Surgery Team Leader to provide a first class reception service and actively implement the continual improvement of standards across a wide range of activities.
Key Accountabilities and Responsibilities:
Senior Duties:
Person specification
Qualifications
Essential
- Good Standard of English and Maths
Desirable
- NVQ in Customer Service or equivalent
Skills
Essential
- Ability to work under pressure
Desirable
- Quality improvement
- Stock management
Experience
Essential
- At least 2 years' experience in a customer facing role
- Demonstrable Team Lead or Supervisory experience
Desirable
- Previous experience in a healthcare setting
- Oversight / management of change in a work environment
Knowledge
Essential
- Customer service principles
- Information Governance / GDPR
Desirable
- Knowledge of clinical systems
Other
Essential
- Do you currently, or will you in the future, have the need for sponsorship to be able to work within the UK ?
About the employer
Portsdown Group Practice covers the whole of Portsmouth from postcodes PO1 to PO7. We operate from 6 surgeries: Cosham Park House (PO6 3BG), Crookhorn Lane (PO7 5XP, Heyward Road (PO4 0DY), Kingston Crescent (PO2 8AL), Paulsgrove (PO6 4HJ), and Somerstown (PO5 4EZ). We are our own Primary Care Network (PCN).
We have Clinical Partners, Salaried GPs and a comprehensive Nursing and extended clinical team overseen by our Clinical Team Manager. The team consists of Nurse / Paramedic Practitioners, Registered Nurses, HCAs, MSK Physiotherapists, Podiatrist, Dietitian, Social Prescribers and Care Co-ordinators. The Pharmacy team consists of Clinical Pharmacists and Pharmacy Technicians. The Practice is well established, financially secure and successful.