2920 - Clinical Systems Service Desk Assistant

Interview Date: 10th June 2026

This role is a fantastic opportunity for apprentices who are currently studying for NVQ Level 2/3, apprentices should note that the salary would be Agenda for Change Annex 21 trainee rate (75% max of band) until they have completed their apprenticeship.

An exciting opportunity has arisen for someone to join our Clinical Application Management Team.

The post holder will work within the Clinical Application Support team to provide effective administrative, service desk 1st line support and issue resolution support. This includes solving access issues for clinical staff, setting up accounts for clinical systems, providing basic Registration Authority support, and providing administrative support to the department.

Job description

Job Description forClinical Systems Service Desk Assistant

Please refer to the attached Job Description and Person Specification for full details of the role and responsibilities.

Supporting Documents

Please refer to the values-based recruitment guidance and associated documentation.

Person specification

Experience

Essential

• Experience Microsoft Office applications e.g. Word, Outlook and Teams
• Experience of dealing with telephone queries
• Experience of providing good customer service
• Experiencing of organising jobs and tasks

Desirable

• Experience of working in a hospital environment

Skills and Abilities

Essential

• Good written, face to face and verbal communication
• Excellent telephone manner
• Ability to meet customer satisfaction
• Ability to work without close supervision
• Ability to work in a team environment
• Ability to accept direction and follow instructions
• Ability to adapt to changes and new ways of working

Desirable

• Ability to work under pressure and in a fast-paced environment

Trust Values

Essential

• Please describe in around 100 words: What Equality & Diversity means to you and why they are important.
• Please describe in around 100 words: What motivates you to do a good job.
• Please describe in around 100 words: Describe a time when you had to deliver on a commitment that was difficult for you.

Knowledge and Awareness

Desirable

• Knowledge of the General Data Protection Regulation
• Knowledge of the NHS Code of Practice

Qualifications

Essential

• 3 GCSEs at Grade 4 or above, one to include English Language (or an equivalent qualification). In exceptional cases, a lesser qualification may be acceptable if the required experience is met.

About the employer

Barnsley Hospital NHS Foundation Trust is a high performing Trust, currently rated Good by the Care Quality Commission (CQC) and achieving significant progress in the delivery of our strategic objectives, including our ambition to be the best Place to Work

We scored best in the country in the most recent NHS Staff Survey for teamwork, compassionate leadership, and supporting work/life balance. In 2024's survey, the Trust also scored above average in every theme of the NHS People Promise the promise NHS colleagues make to each other to improve the experience of working in the NHS for everyone

We are proud of the commitment of our colleagues to ensuring a strong and sustainable future and our organisation is highly valued by our local communities

There has never been a better time to join Barnsley Hospital. It is moving at pace and a we can do this attitude is evident right through the organisation

Barnsley Hospital NHS FT is committed to promoting equality of opportunity and fair treatment to all applicants

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link on the right hand side of the advert to check your eligibility, please note that band 2 roles are no longer eligible for sponsorship

The cost of the DBS (criminal records check) for Band 6 and above roles will only be met by the successful candidate(s) through salary deduction

Please note we reserve the right to close positions early