Who We Are
We are on a mission to make all science open, enabling the research community to develop the solutions we all need to live healthy lives on a healthy planet.
Frontiers is one of the world’s largest and most impactful research publishers, dedicated to making peer-reviewed, quality-certified science openly accessible. Our articles have been viewed 4 billion times, reflecting the power of research that is open for all.
Follow the links below to learn more about our work.
www.frontiersin.org/about/annual-reports
www.youtube.com/watch?v=87ejFfnQzko
What We Can Offer You
At Frontiers, our working model for new roles includes a balanced approach that fosters collaboration through regular engagement at our office hubs in key locations. While we value flexibility, we also believe that shared in-person time strengthens team culture, trust, and productivity.
We provide a range of benefits across our global locations, including but not limited to:
- 4 additional wellbeing days in addition to existing annual leave allowance
- Access to learning platforms and dedicated learning & development time
- A range of wellbeing initiatives, including free online yoga classes and an employee assistance plan
- Employees can dedicate three days each year to volunteer
- Additional benefits depending on your location (e.g. pension plan and private medical care)
About The Institutional Partnerships Team
At Frontiers, our Institutional Partnerships team is at the forefront of a rapidly evolving industry: championing open access and enabling broad, meaningful collaboration with top universities, consortia, libraries, and research organizations. We are building for scale—transforming our traditional B2C strengths into a dynamic B2B strategy. Most importantly, we’re a close-knit, mission-driven team where every voice matters and there’s room to lead from the front.
Your Key Responsibilities
- Serve as the first point of contact for a select group of institutional partners; build relationships, anticipate needs, and deliver a seamless experience.
- Drive effective onboarding, retention, and renewals in your portfolio; identify upsell opportunities and support revenue growth.
- Monitor engagement data, analyze trends, and propose solutions for improved partner experience.
- Maintain accurate records, manage reporting, and handle eligibility verification independently.
- Collaborate with internal teams (Publishing, Sales, Product, Finance, Technology) to enhance the partner journey.
- Contribute to the creation and continuous improvement of resources, processes, and AI-driven tools.
- Triage queries, manage a shared team inbox, and support team-wide knowledge sharing.
What We're Looking For?
- Experience in account management, customer success, customer support, or relationship management.
- Background in scholarly publishing, open access, university libraries, or research communications is a plus—but we're equally enthusiastic about candidates eager to transition into this industry.
- Keen interest in publishing and open science, with strong motivation to learn and grow in this field.
- Fully fluent in German (written and spoken).
- Proficient with Salesforce, Excel, and other data analysis/reporting tools.
- Excellent communicator, adept at presenting ideas and building consensus.
- Analytical mindset; able to identify trends in data and act on insights.
- Naturally organized, attention to detail, proactive, and excited to champion change.
- Solution-focused, positive, and embraces technology and AI to work smarter and scale impact.
Why Join Us?
- Shape the Future: Be part of accelerating the open access movement with a company committed to innovation and global research impact.
- Modern Tools: Work with custom-built, tech-driven workflows and actively contribute to Frontiers’ embrace of the AI revolution—helping us automate and scale smarter solutions across publishing and partnerships.
- Learn & Grow: Access exceptional training, mentorship, and career advancement in an environment that rewards bold thinking and initiative.
- Supportive, Inclusive Culture: Join an international, mission-driven team where every voice matters and collaboration drives our success.
We welcome applicants in our office locations: Lausanne, London and Madrid.
Due to the specific language requirement of this position we will also consider applicants in Germany.
Apply now
Please click the 'apply' button on this page and submit your application in English.
Please inform us if you require any special accommodations to participate fully in our recruitment experience. You can contact us at
[email protected] for any additional support.
Equal opportunity statement
Frontiers actively embraces diversity and is a safe and welcoming workplace. Recruitment is free from discrimination – including based on race, national or ethnic origin, age, religion, disability, sex, gender identity or sexual orientation. With employees from more than 50 different nations, our diversity creates vibrant teams and constantly challenges us to appreciate multiple perspectives. 
