Account Director

London, England, United Kingdom

7/14/2025

Company Description

At Digitas, we harness the power of connection to make positive impact everyday. We have a relentless focus on creating connections to help our clients’ businesses grow, connecting diverse people, ideas and expertise in innovative and exciting ways.

We are making positive impact with our amazing clients, through our capabilities in Consulting, Products & Platforms, Customer Engagement and Digital Media.

Part of Publicis Groupe, and a Leader in Gartner’s Magic Quadrant for Global Marketing Agencies, we’re proud to work with some of the world’s leading brands.

Digitas. Experience the power of connection.

Our Commitment

Digitas is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.

Overview

We’re hiring for an Account Director!

You will play a crucial role in leading client relationships and delivering digital CRM and Customer Engagement work for one of Publicis Groupe’s biggest global accounts. You’ll be responsible for managing end-to-end project delivery, developing client strategies, and driving business growth — directly supporting our mission to build best-in-class digital experiences through collaboration, innovation, and commercial excellence. If this interests you, please keep reading below for more information 👇

Responsibilities

What you’ll be doing

• Own the day-to-day relationship with the client, ensuring all requests are managed professionally and promptly
• Deliver high-quality work on time and on budget across CRM, Customer Engagement, and digital solutions
• Build trusted client relationships, positioning yourself as a strategic advisor
• Understand your client’s business landscape and identify opportunities where digital solutions can help meet their goals
• Monitor competitors and share relevant insights with internal and client teams
• Manage forecasting and commercial performance of the account
• Lead end-to-end delivery of campaigns and initiatives, including results reporting and case study creation
  
  

Qualifications

Skills we’re looking for

• Proven experience in account management, with deep CRM and digital marketing expertise
• Ability to manage fast-paced work environments and adapt to shifting priorities
• Previous experience working on global and/or regional accounts
• Strong written and verbal communication skills, with an ability to simplify complex ideas
• Solid experience in team leadership and collaboration across disciplines
• Skilled in proposal writing, strategic planning, and stakeholder persuasion
• Confident problem-solver with strong organisational and presentation skills
  
  

Additional Information

Digitas has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer;

• WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year.
• REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care.
• HELP@HAND BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching.
• FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave.
• HYBRID WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday.
• AGENCY DISCOUNTS, onsite gym, and discount in our Publicis-Owned Pub - “The Pregnant Man”
  
  

Full details of our benefits will be shared when you join us!

Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.

We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process.

Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG’s (Employee Action Groups).