Administration/Receptionist
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An exiting opportunity has arisen for a Band 2 Administrator/Receptionist within the Health Visiting clerical team in the Early Intervention and Prevention Care Group.
The team provides a comprehensive administration service to the Health Visitors supporting them in the delivery of the Healthy Child Wales Programme.
This is a busy and varied office based role covering a wide range of clerical duties including dealing with queries from parents, outside agencies and health professionals at all levels. The role can sometimes be quite demanding, therefore an ability to work autonomously, prioritise tasks as well as respond to instruction is essential. This role will often require travelling to different sites to meet the needs of the service.
An understanding and awareness of confidentiality is vital as well as the ability to work autonomously and as part of a team.
The ability to speak Welsh is desirable for this post. Welsh and/or English speakers are equally welcome to apply.
Job description
The role requires excellent organisational abilities and communication skills as well as strong IT skills and a working knowledge of Microsoft Office applications. A knowledge of NHS software packages such as Oracle and PARIS would be an advantage but full training will be given.
This is a busy and varied office based role covering a wide range of clerical duties including dealing with queries from parents, outside agencies and health professionals at all levels.
The post holder will be an integral member of the administration team, supporting the Health Visitors and health professionals of the administrative function as required.
To deal competently and discreetly with queries using appropriate protocols in accordance with the Data Protection Act in a prompt manner
Deal with telephone enquiries in a courteous and efficient manner, recording messages as appropriate and ensuring that the relevant staff/team/health professionals receive such messages.
Incoming and outgoing mail
PARIS and ORACLE software packages
General clerical duties associated with the health visiting service
Person specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- NVQ Level 2 or equivalent. IT Qualification
Experience
Essential
- Previous experience of using software packages such as Microsoft Office i.e. Word, Excel, PowerPoint, Outlook. Previous office/reception experience. Experience of working in a patient or public environment. Experience of working within a team. Experience of data inputting and retrieval
Desirable
- Previous NHS experience. Experience of using Electronic Patient Record Systems i.e. PARIS, CYPRIS, ORACLE, PMS etc
Skills
Essential
- Effective communication skills both written and verbal. Demonstrate ability to undertake a wide range of basic administrative tasks. Ability to work autonomously and as part of a team. Proactive approach. Ability to problem solve and prioritise
Desirable
- Ability to contribute to the continuous improvement of systems and processes
About the employer
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.
Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.