We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.
Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments OR SUPPORT needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 OR EMAIL [email protected]
If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.
We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Aneurin Bevan University Health Board support flexible working.
Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.
This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed.
Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process
Job Overview
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY ANEURIN BEVAN UNIVERSITY HEALTH BOARD.
Do you thrive in a fast-paced environment where your attention to detail and communication skills make a real difference?
Are you motivated to support compassionate, person-centred healthcare through effective administration and data analysis?
An exciting opportunity has arisen for an
Administrator / Data Analyst to join the
Patient Experience and Involvement Team at
Aneurin Bevan University Health Board. This vital role supports the delivery of high-quality patient feedback and volunteering services, helping us listen, learn, and respond to what matters most to patients and families.
We’re looking for a proactive, organised, and empathetic individual who enjoys working collaboratively and is confident using data systems and software to support service improvement. You’ll play a key role in maintaining databases, coordinating communications, and supporting the rollout of our Patient Feedback System (CIVICA).
Applications are welcome from individuals with experience in administration, data entry, or service support—especially those who are passionate about making a difference in healthcare. What matters most is your ability to work with care, accuracy, and integrity, and to help us put people at the heart of everything we do.
Main duties of the job
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
The post holder will play a vital role in supporting the delivery of person-centred care by ensuring that patient and volunteer feedback is accurately captured, analysed, and used to inform service improvement across the Health Board. Reporting to the Patient Feedback System Facilitator they will maintain key data systems—including the CIVICA Patient Feedback and Volunteer platforms—and provide essential administrative support to the Patient Experience and Involvement Team.
Working for our organisation
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Qualifications And Knowledge
Essential criteria
- Understanding of work procedures and systems which will require a combination of on-the-job training and a period of induction.
- Good knowledge on use of computers and databases (computer literate)
- Good standard of education to level of GCSE or NVQ equivalent
Desirable criteria
- Business Administration Level 2 NVQ
Experience
Essential criteria
- Experience using computers and data bases and input of data
- Proficient in use of software packages including Microsoft word, excel and outlook.
Desirable criteria
- Previous clerical experience and administration processes
Skills and Attributes
Essential criteria
- Excellent communication skills
- Standard keyboard skills
- Ability to embrace the following personal values and behaviours on a daily basis:
- Dignity, Respect and Fairness
- Integrity and Openness
- Caring, Kindness and Compassion
- Ability to demonstrate a commitment to our organisational values:
- Working together to be the best we can be
- Striving to develop and deliver excellent services.
- Ability to work and problem solve under pressure whilst achieving targets
- Putting people at the heart of everything we do
- Be able to demonstrate tact and diplomacy when working with others.
- Organised approach to work and self-motivated.
- Accuracy and ability to work to deadlines.
Desirable criteria
- Welsh Language Skills are desirable to level 1 in understanding, speaking, reading, and writing in Welsh
- Advanced keyboard skills with a high degree of accuracy including the ability to use Microsoft word, excel and outlook
Other
Essential criteria
- Flexible approach to working
