Antisocial Behaviour (ASB) Caseworker

Antisocial Behaviour (ASB) Caseworker - Multiple - 6911

Title: Anti-Social Behaviour (ASB) Caseworker

Contract Type: Permanent – Full Time – 35 Hours per week

Salary: £40,469 per annum to £44,825 per annum (London weighted salary) dependant on experience

Reporting Office: London, Stratford

Persona: Agile – 1 -2 days office attendance required.

Working Pattern: Monday to Friday

Closing Date: 24th July 2025 – 23:00

Interview Dates: To be confirmed.

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

For this post the successful candidate will need to apply for or be in possession of an Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit www.homeoffice.gov.uk

Role Profile - ASB Casework.docx

Join our Housing Specialism’s Team at L&Q:

Would you like to join our Housing Specialism’s Team as a ASB Case Worker and deliver an excellent service for residents?

This is an exciting opportunity for anyone who is a customer-focused team player who wants to make a difference.  As the ASB Case Worker, you’ll provide effective and sensitive case management in severe and complex ASB cases and provide advice and support on lower level ASB to colleagues.

If this sounds like you, we would love for you to apply!

Your impact in the role:

To be successful in this role, you’ll implement a solutions approach to reducing harm and support residents to feel safe within their homes and communities. You will also work collaboratively with colleagues from across the business to reduce and resolve ASB, and provide a proactive ASB service including investigation, enforcement and prevention activities as appropriate.

Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department.

What you'll bring:

• A can-do attitude and be motivated by keeping promises to residents.
• Excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines.
• Stakeholder management is key to this role
• Ability to engage with a diverse customer base is essential.

We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words.

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.

If you require any reasonable adjustments at any stage during this process, including application stage, please email [email protected]

At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!