Application Support Engineer

Job Requirements:-

• Help manage and run applications used by Customer employees.
• Consolidation and migration of multiple instances of an application into one single application, through means of analysis, impact assessment and communication
• Adhere to processes and procedures to on-board new applications.
• Responsible for new license request approvals and downgrading of unused licenses
• Implementation and documentation of processes regarding enterprise licensing, license upgrades and downgrades.
• Ensuring adequate support avenues are provided to Customer employees.
• Creation and management of the support SharePoint site regarding the application.
• Supporting Webex spaces to answer stakeholder questions and set up required follow up meetings for all new application requests.
• Examines current business procedures and recommends new ones.
• Document operational and support process updates.
• Implement Governance best practices.
• Project Management skills, organization, planning and project lifecycle
• Proficient with PPT creation and confident presenting to all levels of organization – concise message, value add, tell a story.
• Serving as a liaison and connecting everyone and engaging with dependent teams
• Vendor Management
• Stakeholder engagement
• Follow Agile methodologies.
• Communication skills – resolution management
• Assist with contract renewals analysis
• Excellent communication skills and organizational skill are a must