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WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
Annual Salary of £28,000
A WORLD OF REWARDS
- Smart uniform provided and laundered
- Free, healthy and high quality meals when on duty
- Grow your Career !
- Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- Discounted dental and health cover
- High street discounts: with Perks at Work
- Free car park
- Subsidised Taxi between 12am and 7am
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Guest Experience Day: 1 night stay with breakfast and dinner
- Modern and inclusive Team Member’s areas
An Assistant Bars Manager within the Conference and Events Operations Team supports the Bars Manager to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages.
What will I be doing?
As Assistant Bars Manager, you will support the Bars Manager in managing all aspects of the liquor operation within the conference and events operations department. This includes bar and liquor service for all hotel events as well as liquor ordering and stock control. As a newly created position this role offers a fantastic opportunity to help build a brand new team, develop the operating standards and totally shape the sub-department. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Support the Bars Manager to manage the bar and wine operations for meetings, events, exhibitions and banquets for between 10 to 1500 guests.
- Manage, train and develop the Bars team
- Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly
- Support with effective revenue forecasting, maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques
- Implement service standards and ensure they are monitored and continuously evaluated, with an emphasis on high quality and efficiency.
- Evaluate guest satisfaction levels with a focus on continuous improvement and ensure the sub department targets are met
- Awareness of industry trends and propose ideas to build and expand the range and quality of services offered
- Maintain costs in line with sub department targets, identifying any areas for action
- Support the Bars Manager to ensure stock takes are carried out in a timely manner to ensure food and beverage cost control targets and profit margins are maintained
- Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
- Ensure staffing levels meet business and are in line with payroll targets
- Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures
- Ensure training is carried out on an ongoing basis
- Carry out detailed team member briefings
- Ensure post event reports are generated and communicated
- Manage staff performance issues in compliance with company policies and procedures
- Plan logistics of equipment specifics for events
- Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understand and applied
What are we looking for?
An Assistant Bars Manager serving Hilton Worldwide Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Strong knowledge of hotel/leisure/service sector
- The ability to deliver profit, control costs, and build customer loyalty
- Exceptional communication skills
- Exceptional leadership skills to create a winning team
- Exceptional time management and organisational skills
- Ability to work under pressure and flexibility to respond to a range of different work situations
- Bar/Liquor Management or supervisory experience in a hotel or events venue
- A medium level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Degree or diploma in Hotel Management or equivalent
- Passion for delivering exceptional levels of guest service
- Personal Liquor Licence
Work Locations
Hilton Birmingham Metro
Schedule
Full-time
Brand
Hilton Hotels & Resorts
Job
Bars and Restaurants
