Job Ref: QUI1288
Branch: Quintain Habitat, Wembley Park
Location: Quintain Habitat, Wembley Park
Salary/Benefits: Competitive Salary and Benefits
Contract type: Fixed Term
Hours: Full Time
Shift pattern: Monday to Friday 9am to 5.30pm
Hours per week: 37.5 hours per week
Posted date: 04/09/2025
Closing date: 06/10/2025
Quintain Overview
Quintain is an award-winning mixed-use property developer in the UK and most famous for Wembley Park, one of Europes largest and most exciting transformation projects where we have already delivered thousands of homes, shops, offices, restaurants, hotels and cultural venues as well as supporting a growing community of residents and workers.
This world-famous north west London neighbourhood was named one of the best places to live in 2025 and will be the UKs largest single site of Build to Rent homes, with over 6,000 apartments to be operated by Quintain Living. Our team already has over 3,500 exceptional Build to Rent homes within its portfolio across several unique developments. The benefits of renting with Quintain Living includes no deposits or fees, utilities set up and ready to go, lifestyle-led amenity spaces, flexible leases, app-based tenancy management, resident events and a 24-hour service.
At Quintain we operate in accordance with our five company values: Creative, People-First, Pioneering, Sustainable and Proud and the associated behaviours foster a sense of respect, awareness and belonging across the business.
Job Purpose
To provide efficient and thorough management of the Credit Control on specified developments, Accounts Receivable Ledger, and key administrative tasks to the Quintain Finance Leasing team.
Key Accountabilities
Credit Control
- To be responsible for the credit control on specified developments.
- To proactively chase outstanding arrears from residents and updating your line manager.
- Follow execute the pre-legal processes including negotiation, through to legal proceedings with our 3rd party debt collection agency for bad debts when necessary.
- To assist in ensuring that the correct rent demands are raised for Quintain Living and to assist in the Direct Debit run on a monthly basis.
- Identify high risk residents and ensure they are provided with appropriate support and advice.
- To liaise with Quintains third party debt collectors and solicitors to reclaim long standing debts from previous and current residents.
- Ensure all residents adhere to their contractual payment terms.
- Ensure prompt resolution of any direct debit queries/issues.
- Periodically completely budget extension forms and managing costs for third party debt collectors and solicitors.
- Raising invoices for Corporate clients and chasing those invoices throughout the month to ensure payment is made on time.
Salesforce Administrative Tasks
- Assist the receivables team in completing tasks sent to finance by the leasing and residents team ensuring all requested changes are correctly reflected on the resident ledgers in Salesforce on a timely basis.
- Process payment configurators through Salesforce when requested ensuring that all charges are raised in line with signed tenancy agreements.
- Maintain a high quality of data in Salesforce through regular checks of error logs.
General Accountabilities:
- Undertake additional relevant duties which fall under the general scope of the role, as directed by your Manager, raising any issues with capacity so they can be properly managed.
- Participate in the full year and half year Performance Development Review process as reviewer and reviewee, meeting the standards and timescales required by the Company.
- At all times ensure that your understanding and skill level regarding the Companys IT systems are up to date, as applicable to your role. Undertake IT training as required to ensure full and proper use of the available technology.
- Demonstrate commitment to and align actions with the Companys values: Creative, People-First, Pioneering, Sustainable and Proud.
- Work within the Companys policies and procedures, governance framework and standards, as detailed on the Companys intranet.
- Remain knowledgeable about Group activities, benefiting from all forms of internal communication provided and acting as a positive ambassador for the Company at all times.
- Use materials and resources effectively and efficiently to minimise waste and always consider the impact of potential actions alongside our Sustainability policies and goals before taking business decisions.
Qualifications/Experience/Skills:
- IT literate with advanced Excel skills
- Possession and Debt Recovery experience essential
- Good problem solver essential
- Able to work independently, as well as being able to work cohesively
- Previous Credit Control and Accounts Receivable experience is required
- Excellent communication skills, organisation, and attention to detail
- Knowledge of Access Dimensions and Salesforce desirable but not essential
- Able to build effective working relationships with all levels of the company
The Quintain team consists of over 150 people with skills ranging from land acquisition, planning development to marketing, leasing, asset management and, where appropriate, disposal. Together, we are creating one of Londons most exciting destinations at Wembley Park whilst nurturing a team who manage the design, delivery, placemaking, asset and financial management. Our ambition is to be recognised as the leading Build to Rent and mixed-use development and investment specialist bringing property and places to life.
LNKD1_UKTJ
