Banking Associate

📈Business Unit: Retail, Savings Operations

💰Salary range: £25,250 Per annum

📍Location: Hybrid - Glasgow

📃Contract type: Full-time permanent

✨Our Team✨

Are you ready to embark on an exciting journey with Virgin Money? As a Virgin Money Banking Associate, you'll play a pivotal role in creating rewarding relationships with our customers. Your mission: to be responsible for speaking to customers and processing their requests. We aim to deliver this at pace and to a high-quality standard, working together as a team to deliver exceptional service for our customers. You’ll be the friendly voice of Virgin Money, delivering heartfelt service every day.

👉What you’ll be doing

• Delivering exceptional service, using your excellent communication skills to understand and help our customers
• Managing the end-to-end journey for our savings customers, from scanning and digitising customer correspondence to maintaining their Savings accounts and everything in between
• Be the Voice of Virgin Money, occasionally guiding customers over the phone, offering extra help and sharing how they can use our digital solutions
• Having brilliant conversations, developing skills to deliver the right outcomes for our customers
• Interacting with customers via letter and text to clarify customer requests and satisfy identify verification requirements
• Assist our vulnerable customers by identifying customers who may be vulnerable, you’ll provide them with the relevant support and where necessary record any support needs to ensure we are mindful and aware of their needs moving forward
• Working effectively, respectfully and collaboratively with colleagues – sharing knowledge and best practice to achieve common goals
• Taking responsibility for continuous improvement, including your own performance, and personal development
• Contributing to the overall performance of the department as a keen team player

✔️We need you to have

• Strong experience of working within a fast paced, technology-led customer service environment.
• Experience in handling and processing important customer correspondence such as original documents or personal cheques
• Experience in managing workloads digitally
• Proven track record of assisting vulnerable customers by asking questions and providing support.
• Be computer literate, specifically with Microsoft Teams, Outlook and Excel applications
• A flexible and positive working approach to suit customer needs and business demands.
• Being open, receptive and an advocate to learning new skills
• Excellent communication and listening skills; ability to understand and respond professionally
• Supportive of demand-based change, specifically relating to a flexible approach to your working day
• Proven interpersonal skills and the ability to work positively with internal and external stakeholders

🎯It’s a bonus if you have but not essential

• Financial services experience
• Knowledge of Virgin Money banking products

🔥Red Hot Rewards🔥

• 25 days holiday per year, which increases over time to 30. Plus, an option to buy more, giving you even more choice.
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement.
• Access to an annual performance related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our flexible benefits scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death.
• Up to 2 days of paid volunteering a year

If we’re lucky to receive a lot of interest, we may close the advert early 🏃 ♀️💨 Please ensure to submit your applications as soon as possible.