Business Support Manager

Pentre Maelor, Wales, United Kingdom

7/12/2025

Job Overview

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY BETSI CADWALADR UNIVERSITY HEALTH BOARD

The post holder will be responsible for providing business support to the Women’s Services Senior Leadership Team, developing and maintaining effective systems and processes to support the effective running of the Service’s function.

The post holder will be expected to demonstrate high levels of integrity, innovation and commitment to the team and will be expected to develop new processes that support efficient ways of working.

In addition to business support, the post holder will also be expected to facilitate and support key interventions and programmes as part of the role. The post holder will therefore, be expected to adopt a flexible approach to support the needs of the Service.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Main duties of the job

• High level skills in using a range of office systems and processes.
• Detailed experience in the use of advanced MS Office suite, including Word, PowerPoint, Excel, Access, Publisher.
• Experience of working autonomously, using own initiative, but with access to advice when necessary.
• Undertaking data collection, collation and inputting into complex spreadsheets and documents.
• Experience and understanding of project methodology and monitoring.
• Experience of producing reports in line with key performance indicators.
• To support the He team in delivering the strategic and operational objectives of the function, providing administrative support to achieve its objectives.
• To provide and receive complex and sometimes sensitive information orally, in writing and electronically to inform the work of the team, and other stakeholders. This may include confidential staff or management data.
• Maintain close collaborative working relationships with other team leaders, service managers and workforce colleagues.
• Responsibility for promoting the work of the Service to raise awareness and develop relationships across the health board.
• To represent the team at internal and external meetings when required.
• Ability to motivate and persuade people, i.e. staff and key stakeholders where agreement and cooperation is required.
• Experienced communication and facilitation skills.
  
  

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

Essential Criteria

Qualifications and/ or Knowledge

• ducated to degree level or equivalent level of experience
• Evidence of recent and relevant continuous professional development
  
  

Desirable criteria

• Evidence of recent CPD
  
  

Experience

Essential criteria

• Significant previous experience in informatics analysis, report writing
• Experience of administrative processes
• Experience of handling complex/ sensitive issues
• Able to communicate with all levels of staff representatives and managers in a clear and confident manner
• Proficiency in clerical and administrative procedures
• Application of systems of work and organisational policy
• Good knowledge of MS Office/I.T. systems/Social Media Thorough understanding of administrative procedures
  
  

Desirable criteria

• Work across various disciplines within an NHS / public sector organisation
• Experience of project work
• Management of databases
  
  

Aptitude And Abilities

Essential criteria

• Ability to prioritise tasks and manage competing demands on time, ensuring deadlines are met
• Excellent interpersonal skills and ability to influence at varying levels
• Confident communicator acting with tact and diplomacy
• Able to work independently and without need for direct supervision
• Ability to work under pressure in a busy working environment and able to multi-task
• Report writing and analytical skills
• Work flexibly
• Advanced IT/ Keyboard skills
  
  

Values

Essential Criteria

• Persuasive and motivational qualities
• Effective team player
• Empathetic approach
• Ability to communicate and manage relationships at all levels
• Self-motivated, assertive, proactive and innovative
  
  

Other

Essential criteria

• Ability to travel between sites
  
  

Desirable criteria

• Speak Welsh