You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council.
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Office based: The Forum, Towcester, NN12 6AF
At West Northamptonshire Council (WNC), our vision is “to make West Northants a great place to live, work, visit and thrive”. We’re looking for a proactive and detail-oriented Business Support Officer to join our Adults teams and help us deliver outstanding services to our community.
Our teams work with a wide range of individuals including vulnerable adults, the elderly, people with physical, sensory or cognitive impairments, and people with mental health needs. We are the first point of contact for those in our communities and people we support. We are passionate about working with people to promote independence and dedicated to making a difference in the community.
As a Business Support Officer, you’ll play a vital role in supporting the Rural South and East Community team based at The Forum in Towcester. You’ll manage data, coordinate and facilitate meetings, handle correspondence, and ensure the smooth running of administrative systems. Your work will directly support our care management teams and help improve outcomes for adults and transitioning individuals in our community.
The key point to the role is to provide accurate records and delivering essential administrative support, to ensure communication is up to date and delivered to our Adult Social Care teams in relation to each person we support.
At WNC, We Believe In Helping Our People THRIVE
- Trust – We’re honest, transparent, and accountable.
- High Performing – We do the basics well and strive for excellence.
- Respect – We value diversity and support each other.
- Innovate – We embrace creativity and growth.
- Value – We seek continuous improvement.
- Empower – We trust and support our people to succeed.
We offer a supportive team environment, and opportunities for personal and professional development.
This role is a permanent full time position (37 hours a week) based in The Forum, Towcester. The role has been identified as a fixed worker type; this means that you will be expected to work from an office, you will not normally be working from home.
Interviews to take place week commencing Monday 14th July 2025.
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This role is accountable to the Senior Business Support Officer overseeing the Rural Community teams.
Your role as a Business Support Officer is to manage communication correspondence, such as being the first point of contact via telephone, receiving calls from vulnerable members of the community. Supporting in meetings, assisting with processing purchase orders, maintaining spreadsheets, taking accurate minutes of meetings and anything else that may be required. You will need to maintain accurate records and provide proactive administrative support. Maximising productivity, minimising errors, and managing information securely using Office 365 and internal IT systems.
Key Responsibilities
- Maintain accurate records and databases to support case management.
- Provide confidential administrative support to the teams.
- Handle correspondence and telephone enquiries with professionalism.
- Arrange and minute inter-agency and departmental meetings.
- Assist in processing financial claims and payments in line with council guidelines.
- Ensure compliance with data protection and confidentiality standards.
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Join Our Team and Make a Meaningful Impact! Are you passionate about making a difference?
We’re Looking For Someone Who Is
- A strong communicator with excellent attention to detail and organisational skills.
- Confident working across several teams and also working autonomously in a dynamic, fast-paced environment.
- Skilled in being proactive and prioritising tasks and being able to meet deadlines.
- Proficient in Office 365 (or willing to learn).
- Experienced in administrative roles, ideally within a busy office environment.
A friendly and reliable demeanour is essential, as you will contribute to a positive working atmosphere and interact with many people, including internal and external colleagues and members of the public.
Attention to detail in producing clear, concise and accurate records is key. The ideal applicant will have experience in taking minutes and written case/care notes. Knowledge of our internal systems would be beneficial.
If you're ready to bring these qualities to our team and make a difference, we encourage you to apply. If you have any queries regarding this role, please email the Senior Business Support Officer:
[email protected].
