Collections Strategy Manager

Hannington, England, United Kingdom

7/15/2025

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

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Job Summary

Daily Process which produces risk numbers for management and regulatory purposes

Job Description

Stake holder Engagement / Management – 50%

• Liaise with the relevant risk management stakeholders in order to identify and manage the objectives of collection strategies to drive risk management;
• Liaise with the relevant collection operations stakeholders to manage strategy execution and success;
• Liaise with the relevant compliance and regulatory bodies to ensure adherence legislation and policies
• Manage and set expectations for the outsource collections model
• Manage strategy by reporting on benefit or impact of these changes to the business
• Liaise with the CVM capability team to ensure that the strategy is correctly implemented and that the timelines are within acceptable standards
  
  

Strategy Development & Implementation – 30%

Strategy

• Develop data driven collection strategies within the Retail Customer Value Management (CVM) team;
• Develop detailed strategies that address the entire collection life-cycle;
• Develop several alternative campaign strategies based on an analysis of the data and seasonal/point in time scenarios that will affect portfolio performance
  
  

Innovation / New Capabilities

• Identify new collection opportunities to enhance collection strategies i.e. payment capability, reminders, engagement, channels;
• Seek better ways of reporting and changing collection strategies
  
  

Implementation

• Drive implementation of strategies using decision capability (Triad or ASAP)
• Have a good understanding of the collections environment where strategies will be executed
  
  

Data Analytics – 20%

Data

• Consolidate the data in a logical manner such that it is analytically ready for Statistical Analysis Software (SAS)
• Identify any data anomalies or trends and investigate possible causes
• Identify external data sources that can enhance internal performance view and support strategies
  
  

Measurement

• Produce detailed periodic reports that will track strategies against agreed Risk measurement performance metrics (performance, success and industry);
• Participate in defining operational metrics to measure efficiency to defined Collection strategies;
  
  

Technical Skills / Competencies

• A Degree in Business or Mathematics or Statistics or Operational Research or Industrial Engineering or Risk Management or equivalent NQF level 6 or higher qualification
• 3 years’ experience is required, in data analysis utilising a standard statistical package such as SAS,SQL
• 1 year experience in SAS Advanced programming for statistical analysis and manipulation of very large data sets
• Advanced computer literacy especially the Microsoft Office suite of programmes (MS Word, MS Excel, MS PowerPoint) (1+ years)
• Intermediate skills in Structured Query Language ( SQL)
• Analytical and numerate
• Communication and presentation skills
• Inter-personal skills
  
  

Knowledge, Expertise And Experience

• SAS Programming
• Problem Solving
• A strong understanding of key credit risk metrics
• Communication - verbal & written
• Microsoft Office
• Project Management experience
• User Acceptance Testing required
  
  

Competencies:

• Deciding and initiating action
• Relating and networking
• Persuading and influencing
• Applying expertise and technology
• Analysing
• Planning and organising
• Adapting and responding to change
• Entrepreneurial and commercial thinking
  
  

Education

Higher Diplomas: Business, Commerce and Management Studies (Required)