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Milton Keynes - Hybrid
Salary from £56,816, Company Car, 27 Days Holiday Plus Bank Holidays, Pension Scheme and much more
Closing Date: 30th July 2025
About VWFS And The Role
A fantastic opportunity has arisen for an experienced
Continuous Improvement and Change Delivery Manager to successfully drive operational effectiveness. Reporting to the Head of Operational Excellence this role is responsible for process governance; to ensure processes and procedures are reviewed and validated on an annual basis in line with our Compliance requirements.
You will manage a small team who will investigate and analyse opportunities to drive continuous improvements to deliver good customer outcomes.
VWFS is committed to meeting the FCA’s Consumer Duty expectations and will continue to put customers at the heart of our business and focus on consistently delivering good outcomes.
The role and key responsibilities:
- Work to deliver the strategy for business optimisation in line with VWFS UK’s commitments
- Improve customer outcomes and simplify the operating model
- Lead change initiatives to ensure that operational requests are validated and prioritised accordingly
- Represent Customer Operations at the variety of change committees
- Deliver OpEx associated savings per change initiative with the support of operational leaders
- Lead and manage the Root Cause requirements to understand key friction points for our customers
- Design key performance indicators to track improvements and implementations to measure increased efficiency
- Lead, motivate and provide focus to members of the team to drive operational excellence and deliver results
- Proactively engage with key business stakeholders to drive process efficiencies
- Lead the use of standardised, leading practice improvement methodology (e.g. Lean Six Sigma)
- Accountable for the creation of detailed business cases and charters for the portfolio
- Build strategic collaboration with outsource service partners to identify opportunities
- Maintains governance of high risk Customer Operations processes, operational procedures and process maps, ensuring they are up to date with changes made through review and annual assessment
Skills And Experience Required
- Demonstrable experience of working in a targeted and objective environment
- Passionate about driving process improvements
- Strong people leadership experience
- Experience of developing robust and compelling business cases
- Proven stakeholder management experience
- Experience in implementing Business Performance Improvements that have delivered significant benefits
- Proven lean / agile coaching experience
- Experience in influencing at all levels
- Proven experience in resource management and workforce planning, including working in a matrix management environment
- Experience of using Lean Six Sigma practices
- Previously worked in a financial services environment - desirable
What’s in it for you?
An excellent remuneration, Company Car, discretionary bonus, pension, healthcare, 2 loan cars and 27 days holiday in addition to statutory bank holidays plus much more!
We are passionate about employee development and offer ongoing support and training to help people achieve their career aspirations. Whether that is to become the next leader within our business or to develop your current tool kit of skills, we support many cross-functional opportunities. We want you to achieve at your best and enjoy a successful career with us!
About Volkswagen Financial Services
Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.
Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can.
