Customer Service Coordinator
Company
Location
West Midlands, England, United Kingdom
Posted At
7/8/2025
Advertise with us by contacting: [email protected]
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with The Whittan Group. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Description
Location: Telford
Contract Type: Permanent
Hours: Full time
Salary: Competitive
The Whittan Group is the largest manufacturer of steel storage products in the United Kingdom. Operating through a number of market leading brands; we design, manufacture and install storage solutions for commercial and industrial environments in the UK and Europe.
We are looking for a Customer Service Coordinator to join our busy and growing organisation. Reporting into the Client Services Team Leader and based in Telford, the main function of the role will be to provide our customers with excellent service from order receipt to supply of materials and/or service through to invoicing within a timely manner, ensuring they are managed successfully.
Key Responsibilities
Manage and prioritise your own workload
Handle customer service tasks within a busy environment, including POD retrieval, delivery progression and general customer queries on orders or invoices
Ensure the customer is responded to in a timely manner
Understand and action reports (where required)
Ensure all customer data and documentation is stored correctly and in line with GDPR regulations
Handle multiple customer orders and queries in progress
Coordinate, manage and bring together multiple elements of a job/project
Date manage orders and invoicing information
Comply with company policies and procedures
Communicate confidently with internal departments and sales teams plus outside suppliers
Required Experience/skills/qualifications
Minimum A-C grade Maths and English
Available on a full time, permanent basis
Basic knowledge of Microsoft office
Excellent data entry skills
Good Telephone manner, polite and confident
Team Player
Good time management skills
Can multitask and manage/prioritise own workload
Desirable Skills/experience
Basic knowledge of SAP
Holds a full and valid UK driving licence
Company Benefits
Competitive salary
33 days holiday per annum including bank holidays.
Company pension
Life assurance
Employee discount scheme
Long service awards
Monthly STAR awards
Employee Assistance Programme
Support from Trained Mental Health First Aiders
Cycle2Work Scheme
Medicash Scheme
Flexi Holiday Scheme
The Whittan Group promotes equality of opportunity in that everyone who works for us and any job applicants will be treated equally, regardless of gender or gender reassignment, age, ethnic or national origin, nationality, race, colour, marital or civil partnership status, pregnancy or maternity, disability, sexual orientation, religion or belief.
You may also have experience in the following: Customer Service Advisor, Customer Service, Sales Advisor, Call Centre Operative, Contact Centre Operative, Call Centre, Admin, Administration, etc.
REF-222 626
LNKD1_UKTJ
Contract Type: Permanent
Hours: Full time
Salary: Competitive
The Whittan Group is the largest manufacturer of steel storage products in the United Kingdom. Operating through a number of market leading brands; we design, manufacture and install storage solutions for commercial and industrial environments in the UK and Europe.
We are looking for a Customer Service Coordinator to join our busy and growing organisation. Reporting into the Client Services Team Leader and based in Telford, the main function of the role will be to provide our customers with excellent service from order receipt to supply of materials and/or service through to invoicing within a timely manner, ensuring they are managed successfully.
Key Responsibilities
Manage and prioritise your own workload
Handle customer service tasks within a busy environment, including POD retrieval, delivery progression and general customer queries on orders or invoices
Ensure the customer is responded to in a timely manner
Understand and action reports (where required)
Ensure all customer data and documentation is stored correctly and in line with GDPR regulations
Handle multiple customer orders and queries in progress
Coordinate, manage and bring together multiple elements of a job/project
Date manage orders and invoicing information
Comply with company policies and procedures
Communicate confidently with internal departments and sales teams plus outside suppliers
Required Experience/skills/qualifications
Minimum A-C grade Maths and English
Available on a full time, permanent basis
Basic knowledge of Microsoft office
Excellent data entry skills
Good Telephone manner, polite and confident
Team Player
Good time management skills
Can multitask and manage/prioritise own workload
Desirable Skills/experience
Basic knowledge of SAP
Holds a full and valid UK driving licence
Company Benefits
Competitive salary
33 days holiday per annum including bank holidays.
Company pension
Life assurance
Employee discount scheme
Long service awards
Monthly STAR awards
Employee Assistance Programme
Support from Trained Mental Health First Aiders
Cycle2Work Scheme
Medicash Scheme
Flexi Holiday Scheme
The Whittan Group promotes equality of opportunity in that everyone who works for us and any job applicants will be treated equally, regardless of gender or gender reassignment, age, ethnic or national origin, nationality, race, colour, marital or civil partnership status, pregnancy or maternity, disability, sexual orientation, religion or belief.
You may also have experience in the following: Customer Service Advisor, Customer Service, Sales Advisor, Call Centre Operative, Contact Centre Operative, Call Centre, Admin, Administration, etc.
REF-222 626
LNKD1_UKTJ
Advertise with us by contacting: [email protected]
Hunt UK Visa Sponsors
Copyright © 2025