Customer Service Representative

Location: Maidenhead, with some hybrid flexibility

Contract Type: 12 Month Fixed Term Contract

Salary: £26,722 per annum

Hours: Full Time, 37 hours per week, Mon – Fri

What you’ll be doing

You'll be the first point of contact for people reaching out to us; answering questions, solving problems, and guiding them with care. Whether it's over the phone, by email, or online, you'll handle each enquiry with professionalism, empathy, and detail. You'll liaise with internal teams, ensure every enquiry case is followed through, and help make each interaction a positive experience for those who reach out to us.

What you need to have

• Experience handling a varied range of high volume public enquiries
• Strong IT literacy, including Microsoft office and CRM systems
• Skilled communicator with effective written and verbal skills and an awareness of different cultural and emotional contexts
• A positive, adaptable mindset with experience in fast-paced, target-driven environments

Who we are

The Commonwealth War Graves Commission is an organisation dedicated to honouring and caring for the graves and memorials of servicemembers who died in the two World Wars. The work of the commission is not only out on the field, but in our head office too, which contributes to the meaningful commemoration of those who made the ultimate sacrifice.

What we offer

• 25 days annual leave, rising by 1 day per year of service up to a maximum of 30
• Paid time off for public holidays and paid office closure between Christmas and New Year
• Flexible working arrangements
• Generous Pension Scheme, with CWGC contributing up to 10%
• Life Assurance
• Employee Assistance Programme

How to apply

If you believe your skillsets align with this opportunity, we welcome your application by clicking the apply now button.

As this is an active role, we will be interviewing as we go along, and the role will close when we have an offer accepted by a preferred candidate.

We believe creating a diverse environment enriches our organisation and strengthens our mission, therefore, we welcome applications from everybody. Join our inclusive environment where every individual is valued.