Customer Support Manager

CompanyMitsubishi Electric

LocationManchester, England, United Kingdom

Posted At11/20/2025

UK Visa Sponsorship Analytics

Occupation Type

Customer service managers

Occupation Code Skill LevelMedium Skilled

Sponsorship EligibilityIneligible for Sponsorship

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Description

About us:

We, the Mitsubishi Electric Group, contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity. "Changes for the Better" represents the Mitsubishi Electric Group’s attitude to "always strive to achieve something better", as we continue to change and grow. Each one of us shares a strong will and passion to continuously aim for change, reinforcing our commitment to creating "an even better tomorrow"

Role summary:

You don’t have to be a spare parts guru to lead this team – but you do need grit, a passion for building high-performing teams, and the standards to run this £million operation and make sure customers always get the service they deserve.

Maybe you’ve grown a new contact centre from scratch. Maybe you’ve implemented an omni-channel service model that slashed response times and boosted customer satisfaction. Maybe you’ve worked with supply chain to drive availability up and eliminate out-of-stocks. Or maybe you’ve built smart pricing models and turned them into real commercial results.

Whatever your background, if you can lead a team to run a critical customer operation end-to-end, this could be your next big move.

This is your chance to take ownership of the Spare Parts team at Mitsubishi Electric – a market leader in commercial heating and cooling, driving the energy transition and the low-carbon agenda. You’ll have the space, the support, and the challenge to make it run like clockwork.

Skills/Responsibilities:

Run your own £million operation within a market leader – maximising revenue from spare parts sales and optimising costs, using smart pricing and cost control to improve profitability.
Lead a high-performing team delivering accurate, timely parts support to distributors, contractors, end customers, and internal teams.
Own the operation from enquiry to delivery, making sure processes run smoothly, stock is available, and customers stay informed.
Work with supply chain, technical, and service planning teams to optimise stock levels, reduce lead times, and improve availability and delivery performance.
Set the bar for operational standards: mapping customer journeys, defining processes, and making sure your team runs them like pros.
Drive efficiency through systems, automation, and data. Always looking for ways to improve.
Coach, support, and inspire your team to deliver results and grow in their roles, creating a positive, accountable team culture.

Experience:

Proven experience leading an operational team supporting internal / external customers.
A track record of improving processes, efficiency, and customer experience.
Strong organisational skills and a hands-on, problem-solving mindset.
The ability to work across departments to deliver results for customers.
Comfortable with CRM or ERP or Contact Centre systems and confident using data to drive decisions.
Experience delivering results in a high-volume, commercially significant operation.
Resilience, focus, and a genuine passion for building teams where people thrive.

In return for your commitment, we will offer you some fantastic benefits:

Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
Flexible Working - we offer a range of flexible working options that include working from home or hybrid working.
Pension.
Life Assurance.
Group Income Protection Scheme.
Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi.
Access to Mitsubishi’s very own discount platform.
Colleague Referral Scheme.
Holiday Buy.
Long Service Awards.
Cycle to Work Scheme.
Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)
Employee Assistance Programme including additional services Eldercare & Best Doctors.

Equality and Diversity

As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development. Based on this, Mitsubishi Electric promotes employee diversity through the following measures.