Delivery Manager
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Location: Glasgow or Darlington or Llandudno - SLC offer a blended working model which will typically be 2 days in the office and 3 days from home.
Salary: £61,950.00 - £72,952.00 GBP Annual
Pension: A Civil Service Pension with an employer contribution of 28.97%. Please refer to the Civil Service Pensions website for more information.
Type: Full time, permanent
Closing date: 21 June at 23:59
Is it time you unlocked your potential?
Student Loans Company is a non-profit making Government-owned organisation to provide loans and grants to students in universities and colleges in the UK. Since 1989, we have enabled our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment services.
Our Values
Culture is at the heart of everything we do at SLC and we are guided by our five values which help make SLC a great place to work:
- Honesty: We act with integrity and transparency, sharing information openly and addressing challenges with courage.
- Empowerment: We enable people to take initiative, make impactful decisions, and continuously learn and grow.
- Accountability: We deliver on commitments, own our successes and mistakes, and strive for quality outcomes.
- Respect: We value diverse perspectives, actively listen, and create an inclusive environment where everyone belongs.
- Trust: We collaborate across teams, build dependable relationships, and work as one to deliver for our customers.
These values are more than words—they guide our decisions, shape our collaborations, and strengthen our impact on the students we serve.
About the role:
As Delivery Manager for the ServiceNow platform, you will lead the delivery, development, and ongoing optimisation of ServiceNow across SLC. You will work closely with internal stakeholders to ensure enhancements and services align with organisational priorities, while supporting the wider roadmap and driving improvements through automation and effective governance.
The role combines delivery management with technical oversight — coordinating development activity, managing workload and sprint ceremonies, monitoring performance, and ensuring the platform remains reliable, efficient, and continuously improving.
What you bring:
- Demonstrable hands‑on experience with core ServiceNow modules, including ITSM, ITOM, ITBM/PPM and CMDB.
- The ability to define and maintain platform standards, governance approaches, and a roadmap aligned to business needs.
- Demonstrable understanding of ITIL practices and how they are applied within ServiceNow.
- Experience managing demand pipelines, prioritisation processes, and delivery backlogs.
- The ability to work effectively with senior stakeholders, business owners, and technical teams to shape and deliver requirements.
- Knowledge of configurations, workflows, integrations, and data structures, with the ability to oversee development quality.
- Demonstrable experience managing third‑party vendors or ServiceNow delivery partners.
Benefits
You can expect more from a career with SLC. We support colleagues to unlock their potential through our Career Pathways development programme and offer an excellent benefit and rewards package that includes:
- 28 days annual leave plus 8 public holidays
- Option to buy/sell annual leave
- Flexi-time and enhanced flexible working options available
The Legal Bits
We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some background checks we need to complete before you can start with us. This will include employment history, criminal record check, credit reference check and fraud check.
EDI
As a proud Disability Confident Leader, we’re committed to creating an inclusive recruitment experience that empowers people of all abilities. Our team actively promotes accessible hiring practices, supports candidates with disabilities throughout their employment journey to help build a diverse equitable workplace at SLC.
SLC will make reasonable adjustments for those who consider themselves to have a disability or long-term condition in line with the Equality Act 2010. Our application process provides candidates with the opportunity to request reasonable adjustments but if you would like to discuss this in more detail, please email ask_recruitment@slc.co.uk.
Use of AI in Job Applications
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