Deputy Manager Hounslow

We are seeking a Deputy Service Manager to support the Service Manager in the day-to-day management of a mental health service and its staff team. The role focuses on delivering recovery-focused, person-centred support for people with complex mental health needs.

You will provide leadership, supervision and operational support to staff, ensuring high-quality service delivery and positive outcomes for service users. The Deputy Service Manager will also deputise for the Service Manager when required.

Key Responsibilities

Key Responsibilities Service Delivery

• Support staff to develop risk assessments, management plans and recovery support plans
• Lead on assessments of new service users
• Work closely with mental health professionals, hospitals and partner services
• Ensure service users receive person-centred and recovery-focused support
  
  

Supporting Service Users

• Deliver key work sessions and recovery interventions
• Use recovery tools such as:
• Recovery Star
• WRAP (Wellness Recovery Action Plan)
• Person-centred planning
• Support service users with:
• Mental health management
• Coping strategies and resilience
• Medication management
• Independent living skills
  

Skills, Knowledge & Expertise

Essential

• Qualified to at least Diploma Level 3 in Adult Care / Health & Social Care
• Commitment to the empowerment of service users and users of mental health services and a strong interest in user involvement and promoting people's rights.
• Ability to respond to service users’ needs (including those in crisis) promptly, in a flexible, consistent and appropriate way, as well as ability to give the team a clear direction in this.
• Ability to work with service users in a user led, calm, confident and sensitive manner and ability to advocate for them

Excellent listening skills and the ability to communicate effectively with people who are in mental distress, including any who may be acutely ill.

Knowledge and practical experience of using person-centred tools to support recovery and development of service users, as well as the ability to transfer such knowledge and any associated skills.

Ability to work flexibly as part of a team and contribute in meeting team and organisational objectives

Experience of supervising people and teams and monitoring people’s performance.

Ability to work on own initiative, to prioritise work, meet deadlines and make autonomous decisions when needed.

Experience of participating and running meetings/groups.

The ability to liaise and communicate well, both orally and in writing, with health professionals, general public, other providers and be assertive where necessary.

A commitment to the Equal Opportunities and awareness of issues related to social and health care provision in a multi-cultural context.

Good computer literacy including the ability to use Windows applications and word processing and database packages. This also includes the ability to use the internet and to draft and send e-mails.

Experience of liaising with a range of providers and services and promoting user led initiatives as well Together services.

Desirable

• At least two years’ full-time equivalent experience of working in mental health.
• Willingness to attain the Diploma Level 5 in Leadership & Management for Adult Care
• Experience of running groups
• At least one year experience of supervising and managing others.
  
  

Job Benefits

The Benefits Of Working For Together

Download the PDF to find out more about what you can get out of working for us.

Benefits of Working for Together

About Together For Mental Wellbeing

Together for Mental Wellbeing is a national charity that supports people with mental health issues to lead fulfilling and independent lives.

We value people as experts in what works best for them, and each individual we work with influences and shapes the support they and others receive from us.

Founded in 1879, today we work with approximately 4,500 people every month - at around 70 locations across England.

Our services include support in the community, accommodation-based support, advocacy, and criminal justice services.

At Together we value and encourage diversity and inclusion within our workforce. We are committed to creating a workplace where you can be yourself, welcoming applications from people from diverse communities and backgrounds who share our values.

As an employer, we are committed to making any reasonable adjustments during the recruitment process.