Digital Account Manager

Digital account manager

Summary of role

We are looking for someone with strong experience managing multiple digital marketing accounts, with a particular focus/specialism in PPC and SEO. You will play a key role in the fast-growing digital marketing team here at OneAgency, working across a varied range of B2B and B2C clients. 

It is critical that you have a solid understanding of the digital landscape, ideally gained through hands-on experience of managing client accounts and projects within a digital agency environment or similar. You will manage many of our clients' paid search campaigns, as well as having a focus on SEO and web analytics and UX/CRO. A solid understanding of technical SEO is essential, to assist the in-house development team with website builds and ongoing development work. Knowledge, both theoretical and practical, on display advertising, and e-shot campaigns is desirable. 

In return we offer a fantastic atmosphere to work in, competitive salary, 25 days holiday per year (that increases after service), hybrid working, regular agency socials, wellbeing programme and the opportunity to develop through ongoing training.

Aim and actions

• Deliver effective digital marketing strategies for our clients across paid advertising, SEO (content and technical) and UX/CRO work
• Managing a portfolio of accounts - maintain long-term, trusting relationships with clients
• Deliver presentations to clients, internal team and for new business
• Managing the work of account executives and assisting in their training and progression
• Work with in-house development team and DPMs to assist in new website builds (from technical SEO perspective) and also development of client websites/migrations.

Responsibilities

• Establishing and maintaining relationships with clients and communicating with them about the campaign progress and results
• Presenting post-campaign reports to clients and the account directors/heads of departments, including data-driven insights and recommendations for strategy improvement
• Cooperating with other departments to define marketing campaign plans and ensure they align with the desired outcomes
• Monitor and resolve technical SEO issues - showing understanding of technical SEO and be able to communicate resolutions to developers or clients
• Managing and advising on paid campaigns (PPC, Display, Video etc.)
• Recommend changes to website architecture, content, linking and other factors to improve SEO positions and assist in CRO/UX.

Required skills

• Digital marketing account management experience - ideally within an agency (not essential) 
• Proven PPC experience (Bing & Google)
• Proven SEO experience - organic and technical SEO
• Experience in data analysis and reporting
• Strong understanding and experience of performance marketing, conversion and online customer acquisition
• Experience in dealing with clients, face to face and via email.

Why OneAgency?

OneAgency is a fantastic place to work with a fun, friendly atmosphere. Our beautiful offices are located opposite the railway station in the centre of Norwich. We offer a flexible working model, and frequent social events organised by our Wellbeing committee.

This role is the perfect opportunity to join a vibrant and successful company and play a key role in ensuring its continued success.

There is a great package on offer, which includes a competitive salary, pension, generous holiday allowance and great social scene working with a lively bunch of more than 40 teammates.

If this sounds like you, apply today and join the region’s leading creative communications agency, we are client-focused and results-driven, independently-owned and collaboratively-run.

Competitive salary, dependent on role and experience.

Work Location: Norwich, NR1 1RY