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Lead a critical transformation program focused on customer trust, contract migrations, and strategic execution.
We are seeking a Director of Customer Transitions & Divestitures to lead the successful transition of customer contracts as part of our business divestment activities. This is a pivotal leadership role, where you’ll be responsible for driving complex contract migrations, maintaining customer satisfaction, and ensuring legal, financial, and operational compliance throughout the process.
As the central point of coordination between internal teams and external buyers, you’ll play a key role in preserving customer relationships, mitigating risks, and delivering results.
Key Responsibilities:
- Program Leadership: Oversee the full lifecycle of customer contract conveyancing during divestitures, ensuring timely, efficient execution.
- Stakeholder Collaboration: Act as the main liaison between internal teams (Legal, Finance, Sales, Operations) and external buyers to ensure clear alignment and smooth processes.
- Customer Relationship Management: Serve as the central point of contact for customer queries, ensuring their experience remains positive throughout the contract transfer process.
- Buyer Interface: Develop and manage strong working relationships with buyer-side entities to facilitate effective contract migrations.
- Commercial Risk Management: Identify and mitigate commercial risks, preserving contractual value and business integrity.
- Risk Mitigation: Proactively manage legal, compliance, and financial risks throughout the conveyancing process, with appropriate contingency planning.
- Process Optimisation: Design and implement scalable, repeatable processes to enable efficient contract migrations across multiple business units.
- Reporting & Documentation: Maintain accurate records and provide regular reports and updates to senior leadership and key stakeholders.
What We’re Looking For
Experience & Qualifications:
- Bachelor’s degree in Business, Law, or a related field (Master’s degree or certifications such as PMP or PRINCE2 preferred).
- Proven experience in program/project management, particularly in contract conveyancing, business divestitures, or complex operational programs.
- Deep understanding of contract law, compliance, and customer relationship management.
Skills:
- Exceptional strategic thinking and organisational abilities.
- Strong stakeholder management, negotiation, and relationship-building skills.
- Excellent analytical and problem-solving capability.
- High proficiency with project management tools and software.
- Strong attention to detail with a commitment to accuracy and compliance.
Personal Attributes:
- Leadership presence with the ability to drive results through cross-functional teams.
- Resilient and adaptable, with comfort navigating change and ambiguity.
- Customer-focused mindset with a passion for delivering positive client experiences.
- High integrity, with a commitment to confidentiality and ethical standards.
Why Join Us?
This is a unique opportunity to lead a high-profile program that shapes customer relationships and business continuity during transformational change. You’ll collaborate with senior leaders, drive complex initiatives, and make a lasting impact on the organisation’s success.
Ready to take the lead?
Apply now to join our team and help drive this critical program forward.
We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:
- Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements and inclusive policies, such as paid time off for voting, bereavement, and sick leave.
- Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalised coaching via our coaching app, and access to our Gather Groups for emotional and mental support. Medical, life & disability insurance, retirement plan, lifestyle and other benefits*
- DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).
- Career Development: Access online learning and accredited courses through our Skills & Career Recognition. Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.
