ERP System Support Analyst
CompanySt. James’s Place
Location
Cirencester, England, United Kingdom
Employment TypeFull-time
Posted At3/31/2026
UK Visa Sponsorship Analytics
Occupation Type
IT user support technicians
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
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Description
Are you ready to chart your own career path? With our refreshed strategy, we’re building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success. This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes.
At a glance:
Location: Cirencester Office
Workplace Type: Hybrid
Employment Type: Permanent
Seniority: Associate
About The Role
Working as part of a small, collaborative team of four, this role specialises in the provision of business application support for the ERP solution (Unit4 ERP (also known as Business World / Agresso). You’ll provide 2nd / 3rd line support for issues raised by the user community, predominantly SJP employees. The team are responsible for the resolution of incidents raised, providing responses within target Service Level Agreements (SLAs).
Duties will include incident resolution across a variety of modules. It also includes the delivery of system and process small enhancements as part of Requests for Change and project development, production of internal procedures and processes to support the reliable performance of the Unit4 ERP system and production of monthly MI.
This opportunity would suit candidates with accounting systems or application support experience, looking for a rewarding career within system support at SJP.
What You’ll Be Doing
At a glance:
Location: Cirencester Office
Workplace Type: Hybrid
Employment Type: Permanent
Seniority: Associate
About The Role
Working as part of a small, collaborative team of four, this role specialises in the provision of business application support for the ERP solution (Unit4 ERP (also known as Business World / Agresso). You’ll provide 2nd / 3rd line support for issues raised by the user community, predominantly SJP employees. The team are responsible for the resolution of incidents raised, providing responses within target Service Level Agreements (SLAs).
Duties will include incident resolution across a variety of modules. It also includes the delivery of system and process small enhancements as part of Requests for Change and project development, production of internal procedures and processes to support the reliable performance of the Unit4 ERP system and production of monthly MI.
This opportunity would suit candidates with accounting systems or application support experience, looking for a rewarding career within system support at SJP.
What You’ll Be Doing
- Unit4 ERP incident tracking, investigation and resolution including data maintenance and user maintenance within target SLAs.
- Provide face-to-face advice and assistance through liaison with a range of internal stakeholders.
- Accounting systems or application support experience, knowledge of Systems Administration, Financials, P2P, S2C, Absence, Workflow Reporting and Workspaces.
- Experience working with Unit4 ERP highly desirable but not essential.
- Strong analytical and reporting skills.
- The ability to analyse issues, investigate the route cause and devise a resolution.
- Able to liaise with a range of internal stakeholders – internally and with the supplier.
- Excellent interpersonal and communication skills are required when dealing with users or other Support Teams.
- Continual development of SME capability.
- Understand and maintain appropriate security and general IT controls relevant to the system and the transactions it performs- learn and assist in the continual maturity of system controls and processes.
- Ability to rectify problems under difficult or high-pressure circumstances.
- Ability to work individually and as part of a team.
- Experience using Unit4 ERP.
We reward you for the work you do, whether that’s through our discretionary annual bonus scheme that reflects both personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or online rewards platform with a variety of discounts.
We also have benefits to support whatever stage of life you are in, including:
- Competitive parental leave (26 weeks full pay)
- Private medical insurance (optional taxable benefit)
- 10% non-contributory pension (increasing with length of service)
Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.
What's next?
If you're excited about this role and believe you have the skills and experience we're looking for, we'd love to hear from you! Please submit an application by clicking ‘apply’ below and our team will be in touch.
As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.