Fragrance Consultant

Fragrance Specialist

Based: Harrods, London

Full-time – 37.5 hours per week

About Roja Parfums

Roja Parfums is widely recognised as the world’s most luxurious fragrance house. We create fragrances rich in personality, using luxury ingredients and craftsmanship to tell stories that resonate around the world. Our fragrances trigger emotions and create memories – ultimately becoming an extension of your personality and a part of your life forever. 

Responsibilities: 

·    To ensure individual targets and key performance indicators are monitored and met each month

·    Maintain housekeeping and brand visual merchandising standards

·    Ensure excellent customer experience is always executed and handle customer feedback promptly and courteously

·    Assisting business managers and stock control manager to maintain stock level and integrity

·    Take full direction from management and respond efficiently and promptly to requests and directions

·    Develop a thorough product knowledge and always maintain a professional image and attitude as a brand ambassador

·    Develop clienteling and client loyalty

·    Ensure that daily reports and monthly reports are properly completed and submitted on time. Assist managers to acquire retail figures for weekly report

·    Adhering to all policy and guidelines given by the company and the store(s) in which you work

Key Skills Required:

·    Effectively communicate colleagues and the management team

·    Good time keeping

·    Teamwork

·    Direct sales skills and clienteling

·    Exceptional customer service and listening skills

·    The ability to communicate with customers at all levels, be able to create an experience.

Experience:

·    Previous retail experience of selling a luxury brand, preferably fragrance.