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About us: Our team at Citizens Advice Swansea Neath Port Talbot help roughly 6000 people a year with over 18000 different issues. We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds.
Role: We need a generalist adviser to help people find a way forward by providing accurate, tailored and effective information and advice.
Specific Requirements
- Experience delivering advice with a particular focus on benefits, and debt as well as
housing, employment, immigration, discrimination, and family issues.
- Managing workloads and prioritising tasks
- What you can bring to our organisation
You will also have strong IT skills and be able to communicate clearly and effectively face-to-face, in writing and over the phone.
Starting salary: £24,982 - £25,741 (depending on experience)
Reports to: Team Leader
Location: Swansea Office and outreach locations throughout Neath Port Talbot.
Contract: Permanent
Hours: 37
Benefits Of Working For Us
- A positive working environment
- Up to 30 days annual leave plus bank holidays
- Additional leave for long service
- 6% Employer pension contribution
- Learning and development opportunities
- Hybrid working
- Staff Welfare programme
- Family friendly policies
- As much tea and coffee as you can drink, biscuits are optional
Trainees will be considered but trainee generalists must have prior knowledge and awareness of current debt and benefits areas
