Guerlain - Business Manager - Fenwick Newcastle
CompanyGuerlain
Location
Newcastle Upon Tyne, England, United Kingdom
Employment TypeFull-time
Posted At4/2/2026
UK Visa Sponsorship Analytics
Occupation Type
Sales accounts and business development managers
Occupation Code Skill LevelHigher Skilled
Sponsorship Salary Threshold
£55,200
(£28.31 per hour)
Occupation rate applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
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Description
Job Description : Business Manager
Location: Fenwick, Newcastle
Full Time
Main Responsibilities
As an ambassador for our Maison, you embody and transmit Guerlain's values to your customers and employees. Reporting to your Line Manager, you will plan and manage the achievement of sales objectives, the excellence of our customer service and ensure the implementation of the strategy set by the Management. You ensure the management and development of your employees and put the customer relationship and experience at the heart of all your actions.
Job Responsibilities
Sales and Customer Service:
Location: Fenwick, Newcastle
Full Time
Main Responsibilities
As an ambassador for our Maison, you embody and transmit Guerlain's values to your customers and employees. Reporting to your Line Manager, you will plan and manage the achievement of sales objectives, the excellence of our customer service and ensure the implementation of the strategy set by the Management. You ensure the management and development of your employees and put the customer relationship and experience at the heart of all your actions.
Job Responsibilities
Sales and Customer Service:
- Develop a unique customer experience and impeccable service by being an example for your teams.
- Apply and enforce the Guerlain unique sales method.
- Ensure the recruitment, development, and retention of customers.
- Monitor and manage customer KPI's: BDD, (basing, qualification), satisfaction questionnaire.
- To guarantee the quality of service on the floor, customer relationship management, disputes, and complaints, with speed and efficiency.
- Implementing Guerlain's commercial policy and ensuring that the objectives set are met:
- Being a stakeholder in the construction and achievement of objectives and P&L (respect of budgets and commitments).
- Analyse and share KPI's of the business, manage reporting.
- Be a driving force in the development of action plans, challenges, and partnerships according to priorities, results, and activity.
- Participate in the recruitment, training’ and integration of your new employees in accordance with Guerlain's values.
- Ensure a climate of trust in the team through close monitoring and management: briefings and team meetings by instilling positive energy and creating well-being.
- Supervise the administrative management of the team (schedules, payroll, bonuses, training, interim, lunching vouchers, uniforms, etc).
- Supervise maintenance: cleaning, linen, supplies, various suppliers...
- Be responsible for risk management (physical security, cash management, inventories).
- Ensuring that the image of the Boutique is respected (merchandising, cleanliness, organization and grooming of the team)
- Participate in the implementation of merchandising with the support teams.
Profile Hard skills: - You have an innate sense of customer service and excellent interpersonal skills and have a taste for challenges and sales. - Result and customer orientation - Strong organizational capacity - Commercial Sensitivity - Sense of service in a luxury environment - Master the use of Office Pack (Word, Excel, PowerPoint) - Knowledge of a business management application Soft skills: - Ability to coach and lead a team (leadership) - Managerial courage - Dynamic and empathetic - Autonomous, power of proposal - Exemplary (application of procedures, field presence, attitude, presentation, elocution) - Respect of confidentiality
Additional Information
Welcome to a world of exploration!
For 190 years, Guerlain has been exploring, Guerlain innovates, Guerlain sublime. In Perfume, Skincare and Make-up. Teams are driven by creativity, audacity, and a culture of "why not". Explorers by Nature, who preserve, develop, and transmit our unique heritage. Rich talents in terms of diversity and committed to reconciling luxury and sustainable development, in the name of the beauty of our customers, our products and the planet.
Renumeration -Benefits
We value diversity of thought and people. You’ll have the opportunity to learn new skills through our unique training and development programmes, as well as receiving a competitive salary package and excellent benefits, including amasing productivity recognition incentives and brand discounts
For 190 years, Guerlain has been exploring, Guerlain innovates, Guerlain sublime. In Perfume, Skincare and Make-up. Teams are driven by creativity, audacity, and a culture of "why not". Explorers by Nature, who preserve, develop, and transmit our unique heritage. Rich talents in terms of diversity and committed to reconciling luxury and sustainable development, in the name of the beauty of our customers, our products and the planet.
Renumeration -Benefits
We value diversity of thought and people. You’ll have the opportunity to learn new skills through our unique training and development programmes, as well as receiving a competitive salary package and excellent benefits, including amasing productivity recognition incentives and brand discounts