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Experian are looking for an experienced and strategic Head of Resource Planning, Forecasting & MI to lead end-to-end operational planning, forecasting, capacity management and management information capability.
You will be central to enabling data-driven decision-making across ECS servicing, ensuring the business has the insight, models and plans needed to deliver strong customer outcomes, effective service levels and cost efficiency.
You will own the development and evolution of forecasting and planning capability, creating accurate and effective models that support both short-term and long-term decision-making. Working collaboratively with operational, product, finance and transformation teams, this person will ensure that changing demand drivers, major business changes and improvement initiatives are reflected in robust planning assumptions and scenario models.
Alongside resource planning, the role will lead an MI and insight function, ensuring the delivery of accurate and actionable reporting. You will be expected to translate complex data into clear recommendations for senior stakeholders.
This is a Hybrid, Nottingham based role (40% in the office) reporting to the Director of Customer Service Operations.
Responsibilities
Benefits package includes:
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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