Installation & Upgrade Specialist

Job Description Summary

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

As an Installation & Upgrade Specialist, you will be providing installation and upgrade expertise to ensure successful delivery and adoption of Imaging Digital Solutions (IDS), with a particular focus on our Medical Imaging Merge (MIM), across the post sales customer lifecycle. In this role, you will drive customer satisfaction and business outcomes through effective planning, coordination, and implementation of our Imaging Digital Solutions.

You will act as an interface between customers and internal stakeholders, managing integrations, IT dependencies, and operational execution to ensure successful implementations. Impacts the quality of own work and contributes to overall team effectiveness. You will exercise judgment to prioritize and adapt tasks based on evolving customer and operational needs.

Responsibilities

Job Description

• Contributing to the implementation of IDS solutions utilizing the Software Suite.
• Owning technical deliverables during the entire lifecycle of the projects.
• Engaging throughout the full lifecycle of assigned projects including initial installation and subsequent upgrades, and participating in decisions on architecture, design, and functionality to keep programs on track in terms of budget, time, and customer expectations.
• Working closely with the client to understand their needs and develop strategies tailored to their organization through site assessments.
• Making standard recommendations on workflow, application, interface, reports, testing and uploads to customers through the implementation process.

Being responsible for go-live readiness and support as well as post-live checkups and will be required to work collaboratively with internal team members and clients to ensure customer satisfaction.

Required Qualifications

• Bachelor's degree from an accredited university or college,
• Experience in the Services & Digital Customer Support environment.
• Ability to work with and communication effectively with diverse stakeholders.
• Demonstrated customer service experience in a clinical environment.
• Experience managing large‑scale projects, meeting or exceeding deadlines; IT or installation experience is required.
• Working knowledge of Microsoft Windows and Microsoft Office applications, including effective use of Copilot and other AI tools.
• Experience with operating systems: Windows Server, Linux.
• Strong computer skills.
• Fluency in English and at least one additional regional language (Polish, or Arabic). Proficiency in more than two languages is highly valued.
  
  

Desired Characteristics

• Ability to communicate complex technical topics in a customer‑friendly manner.
• Ability to work effectively in fast‑paced and challenging environments.
• Networking & Integration: DICOM, IHE, HL7, FHIR
• Web technologies knowledge.
• Experience in healthcare environments, particularly radiology or nuclear medicine departments.
• Willingness to travel up to 10–15%.
  
  

Pay Range

For Poland based positions, Annual Salary Range:137,680.00PLN-189,310.00PLN

Placement Within This Range Depends On

• Relevant skills and qualifications
• Prior job-related experience
• Internal equity considerations (alignment with colleagues in similar roles) e.t.c.
  
  

We review pay ranges regularly to ensure they remain competitive with the external market and align with our internal equity considerations.

Benefits & Rewards

In addition to base salary, our employees have access to a comprehensive package of benefits and allowances, which may include:

• Health & wellness coverage

Retirement and or savings plans

Allowances or benefits to support role requirements (e.g., mobility, transport, or role-specific needs such as a company car or allowance where applicable)

Work-life balance support (e.g., flexible working, leave programs)

Recognition and incentive programs aligned with performance and company success

The exact benefits package depends on the role, location, and employment terms as specified in the Colleague Value Proposition document that will be shared prior to the interview or at the offer discussion stage.

• Performance Bonus: Details to be shared during offer discussions
  
  

Additional Information

Relocation Assistance Provided: No