Installer Development Coordinator

Northampton, England, United Kingdom

7/16/2025

We are hiring! We are looking to recruit an Installer Development Coordinator on a 9 months FTC basis. The purpose of this role will be to effectively coach installers to ensure planned start accuracy is maintained, increase installers knowledge of how to interact with our Field Service Management system and support the business to achieve delivered sales targets.

Working Pattern

:Monday- Friday 8.30-5.30 Hybrid working

.Office based Tuesday, Wednesday, Thursday

.Monday and Friday WFH

.
Key Responsibilitie

• s:Proactively contact installers identified at being high risk of planned start discrepancies, resolving any calendar mismatche
• s.Coach and support installers to allow them to self-serve any date changes or discrepancies in the futur
• e.Work with the Installer Operational Support and Customer Experience Centre teams to identify any installers requiring regular support or requesting repeated date changes to offer additional training and support where require
• d.Review support materials and training documentation to ensure it is kept up to date and gives the installers the information required to refer back to when making date change
• s.Liaise with key stakeholders including Data & MI and Continuous Improvement to suggest improvements to how at risk installers are identified and any system improvements which could reduce date inaccurac
• y.Support the Installer Development team when required including supporting stage 1 installer inductions and booking induction

s.
What are we looking f

• or:Working with digitised platforms, apps and other technolo
• gy.Worked within the Kitchen and Bathroom sector within the last 12 months. (preferr
• ed)Delivery of training to individuals/grou
• ps.Using your own initiative, working at pace to tight deadlin
• es.Working within different teams and understanding a variety of roles and responsibiliti
• es.Ability to work collaboratively in a fast-changing and flexible environme
• nt.Taking ownership of own streams whilst demonstrating flexibility when requir
• ed.Delivers results consistent

ly.
What can we offer

you:You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with

us.
We’ll also equip you with a benefits package that inc

• ludesSave-as-you-earn s
• chemeContributory pension s
• chemeColleague dis
• countDiscount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work s

cheme
Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility su

pport.
By giving you the support you need to do well at work, and the flexibility to make life work for you. We are giving you a career that doesn’t put your life on hold. Where you can be yourself, do your best work, and make a positive difference eve

ry day.
We recognise the value of bringing our teams together to collaborate, support each other and build on our amazing culture. We are also encouraging our teams to work flexibly, with a blend of remote / office

working.

About Us:Wickes is a multi-channel retailer operating in the home improvement market. With 50 years in industry, Wickes now generates revenue in excess of £1.6bn across 230 stores delivered by 8,000+ co

lleagues.
But it is the Wickes culture that we are really proud of. It's a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel righ

t at home.