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We're Hiring - Internal Support Engineer 2nd Line
Salary - Up to £28,000 (DOE)
Location - Shoreham-by-Sea
Key Benefits{{:}}
- Generous Holidays{{:}} Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthd
a- y Give Back{{:}} Enjoy paid volunteering days to support causes you care ab
o- ut Referral Rewards{{:}} Benefit from our Refer a Friend scheme and earn money for bringing great talent to our
t- eam Social Events{{:}} Join in on regular social events and connect with your colleagues in a fun and relaxed enviro
n
ment About Us
{{:}}Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the ind
ustry.Job Purpos
e{{:}}As Internal Support Engineer, you'll provide remote and onsite support for Focus Group. The role will offer 1st and 2nd line assistance to support our growing business. Daily responsibilities include working from a help desk queue, collaborating with colleagues to resolve issues, and completing tasks within the
SLA's.Key Responsibilities/Experien
c- e{{:}} Responsible for dealing with 2nd line support issues that come into the he
l- pdesk. A natural problem solver, you are willing to deliver tasks individually whilst integrating with a friendl
y- team. Conscientious with a strong work ethic, energy, and resourcefulness to deliver
c- hange. Excellent time management and prioritisatio
n- skills At least three years' experience in an IT suppor
t- role. Ideally worked on an IT Support Helpdesk previously, in a managed service envir
o- nment. Excellent telephone and remote support
s- kills. Excellent communication and organisation
s- kills. Experience in Windows Server & Desktop OS, Exchange, Office 365 and other standard Microsoft pa
c- kages. Experience in networking (firewalls, routers, switches, VPN, wir
e- less). Experience with VLANs, Hyper V, VM Ware and other virtual tech
n
ologies Nice to ha
v- e{{:}} Experience with Mac OS X, Linux &
A- ndroid. Cloud knowledge{{:}} Office 365
a- nd other Backup Software{{:}} Windows Server Backup, Veeam, Symantec, Attix or St
o- rageCraft Experience with Cisco firewalls and
- switches. Experience with SQL,
VOIP, SANS At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we're he
re to help.Ready to make a real impact?
Apply now!
