IT Product Manager
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IT Product Owner – Planning, Scheduling & Optimisation Platform
Location: Stoke / Hybrid
We’re looking for a hands-on IT Product Owner to take full ownership of enterprise planning and scheduling platforms that underpin field-based service delivery. This is a critical role focused on configuration, optimisation, integrations, and data quality—ensuring systems genuinely work for operations across engineering, maintenance, and cleaning services.
This is not a purely strategic product role. It’s about getting into the detail—owning how systems are built, configured, and continuously improved to drive real operational outcomes.
What you’ll be doing:
- Own and manage planning, scheduling, and optimisation platforms end-to-end
- Configure and optimise system rules including workforce capacity, SLAs, skills, and service constraints
- Translate operational requirements into scalable, automated system logic
- Lead the full change lifecycle including enhancements, releases, and environment management
- Oversee integrations with FM systems, mobile workforce tools, and wider enterprise platforms
- Ensure data integrity across jobs, assets, workforce, and scheduling inputs
- Act as the escalation point for system issues impacting service delivery
- Monitor system performance and continuously improve optimisation effectiveness
What we’re looking for:
- Proven experience as a Product Owner, Systems Owner, or Application Owner
- Strong hands-on experience with planning, scheduling, or field service systems
- Solid technical capability including data handling and experience with SQL
- Experience managing integrations, APIs, and data flows across enterprise systems
- Strong understanding of change control, release management, and system governance
- Background working in operational environments such as field service, engineering, or FM
Why this role?
- Own a business-critical platform with real operational impact
- Work in a complex, fast-paced environment where your decisions directly affect service delivery
- Be part of a function driving standardisation, automation, and efficiency at scale
- Opportunity to shape how technology supports frontline operations across the business
About ISS
ISS is a global leader in workplace and facility management, delivering services across engineering, cleaning, security, and support functions. In the UK & Ireland, ISS partners with major organisations to create efficient, safe, and high-performing environments.
With a strong focus on technology and innovation, ISS is driving digital transformation to enhance service delivery and operational performance, underpinned by a people-first culture.
If you’re someone who enjoys combining technical depth with real-world operational impact, this is a role where you can genuinely make a difference.