IT Service Operations Manager
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We’re supporting an enterprise-scale organisation undergoing significant digital transformation, seeking an experienced IT Service Operations Manager to lead platform operations and service delivery.
Salary: £70–80k + strong benefits package
Location: Swindon (3 days onsite + occasional travel to regional offices)
You’ll play a key leadership role within a growing technology function, overseeing service operations, managing a multi-disciplinary team, and acting as the bridge between internal stakeholders, external partners, and end users.
This is a highly visible role focused on service excellence, platform reliability, and continuous improvement.
What You’ll Be Doing
- Lead and manage a team responsible for 3rd line support and platform operations across a complex technology estate
- Own ITIL service operations including Incident, Change, Problem and Major Incident Management
- Act as the primary service lead, ensuring delivery aligns with SLAs, KPIs, and contractual expectations
- Drive service reporting, governance forums, and stakeholder communication at all levels
- Oversee platform performance across data warehouse, SaaS, PaaS and IaaS environments
- Manage supplier relationships, ensuring accountability and performance against agreed service standards
What We’re Looking For
- Proven experience leading technical service or platform teams in a complex environment
- Strong understanding of ITILv4 service management principles (certification required)
- Experience managing SaaS, PaaS and/or IaaS platforms within enterprise environments
- Ability to operate as a senior stakeholder interface, translating technical concepts into business outcomes
- Experience owning service governance, reporting, and stakeholder engagement
- Strong vendor and supplier management experience
- Experience with tools such as Jira (or similar service management platforms)
Sound like you? Please apply directly for more detail.