IT Support Analyst

We have an exciting opportunity to join the Shepherd + Wedderburn Service Desk team.

The S+W service desk is an eight person team split across Edinburgh, Glasgow and London. The team rota the provision of first, second and third line support to 500+ users. Outside of the rota, team members are involved in the planning, delivery and documentation of a variety of projects.

The role

Primary Duties

• To maintain and deploy the firms laptop and desktop operating systems and applications.
• To test, commission and install new software, hardware and IT systems
• Contribute to the development and documentation of IT procedures and processes.
• Act as a technical resource in projects as directed by manager

Secondary Duties

• To provide 2nd line application, OS and hardware support for internal and remote workers.
• To resolve user issues in a timely fashion and to escalate with relevant details where appropriate
• To carry out any other reasonable duties as requested by manager

Candidate Profile

Essential

• Experience of OS and application deployment
• Strong technical support capability covering Windows 10, MS Office, Active Directory, MS Exchange and iOS configuration (including EMM experience)

Desirable

• Experience of iManage, Citrix, Windscribe, Workshare, Mobile Iron and Mimecast
• Patch Management
• Service Desk experience providing support to a multi-site organisation.

Technical Skills/Experience

• Demonstrates appropriate range of legal knowledge and, with assistance, can identify issues outside their expertise and seek appropriate assistance.
• Demonstrates initiative to obtain relevant information to complete tasks.
• Produces a solution best addressing requirements, with guidance.
• Demonstrates potential to display effective communication skills

To view the full details of the role and submit an application, please click apply.