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– Instrumentation / Process Automation
Wythenshawe, Manchester
Salary £45,000-£55,000 + Bonus + Excellent Benefits
Join Endress+Hauser – Where Innovation Meets Impact
At
Endress+Hauser, we’re not just a global leader in process automation—we’re a community of innovators, problem-solvers, and forward-thinkers. We're looking for a dynamic
IT Support Specialist with a passion for AI, a knack for user support, and a drive to make technology work smarter for everyone.
Future leadership opportunity
We see this role as a key stepping stone toward senior leadership within our organisation. You will not only contribute to current digital initiatives but will also play a pivotal role in shaping the long-term strategy and direction of our digital transformation journey. This position offers a unique opportunity to grow into a strategic leadership role, influencing how we harness technology to drive innovation, efficiency, and impact across the business.
Role + Responsibilities for an IT Support Specialist with AI Expertise:
- You will provide 2nd line IT support to our Manchester office and remote teams, ensuring smooth day-to-day operations.
- You will leverage your AI and automation skills to streamline support processes and enhance user experience.
- You will troubleshoot and resolve issues across Office 365, Windows environments, and enterprise applications.
- You will collaborate with global IT teams to analyse and improve system performance and user satisfaction.
- You will identify patterns in support requests and use data-driven insights to proactively solve recurring problems.
Qualification + Profile for an IT Support Specialist with AI Expertise:
- Solid experience in IT support (2nd line or higher).
- Hands-on experience with AI tools, scripting, or automation platforms (e.g., Power Automate, Python, Chatbots).
- Proficiency in Microsoft 365 tools and administration.
- Strong analytical mindset with the ability to diagnose and resolve complex technical issues.
- Excellent communication and interpersonal skills—you enjoy helping people and making tech accessible.
Benefits + Perks for an IT Support Specialist with AI Expertise:
- The security of working for an international family-owned company who are a global driver within measurement instrumentation.
- Excellent training facilities and personal development plans for your career growth
- Flexible working
- Family social events throughout the year
- Excellent pension scheme
- Increase in annual leave with length of service.
- Free onsite car park and subsidised onsite restaurant
Who We Are
Endress+Hauser is a global leader in measurement instrumentation, services and solutions for industrial process engineering. Despite employing over 15,000 people worldwide, we have remained a family company and are proud of our close-knit working environment. There are always two sides to working with us - the professional and the personal. Together they add up to a more rewarding career, day in and day out.
