Lead Training Specialist / Training Manager

Lead Training Specialist / Training Manager (HUB Group)

Belfast – Hybrid (min 50% office based)

Who are Just?

We help people achieve a better later life. That’s our purpose and it’s the reason we exist. We are a fast-growing FTSE 250 company helping customers enjoy the retirement they deserve. We do this through a variety of market leading, award-winning products and services, delivered by a diverse team of over 1,400 purpose-led colleagues who genuinely put the customer at the heart of everything we do.

This is a brilliant time to join our business. We are on an exciting growth journey to become the UK’s most loved retirement expert.

We have an exciting opportunity for a Lead Training Specialist / Training Manager, to support the Senior Training & Quality Manager in HUB Group, to empower individuals to be successful by delivering impactful training experiences.

You will be responsible for product training for the full range of products in HUB Financial Services, owning the product training requirements including, designing, project management and delivery of HUB Financial Services (FS) training programmes. It will also build and lead a multi-disciplined team to develop and deploy training solutions for internal and external customers to support the growth and development of all staff

Key Responsibilities:

• Design and manage compliant training content for HUB FS, including product training, soft skills training and systems training that is aligned to the HUB T&C Framework
• Work with stakeholders, including managers and subject matter experts, to design, write and develop interactive training content for various audiences, new hire, tenured staff and those wishing to cross skill within product areas.
• Recognise future propositional changes and trends (subtle or substantive) allowing the business to respond promptly and compliantly.
• Utilise all customer feedback and insight research opportunities (including but not limited to complaints; vulnerable customer data, independent feedback; operational losses; QA results)
• Development and oversight of a comprehensive training library ensuring this remains approved, widely accessible and ‘up to date’.
• Presents in person and online training sessions
• Schedules training sessions and manages team calendars to ensure we are meeting the needs of HUB FS
• To act as the escalation, point for all technical ‘advice’ queries surrounding advice journeys delivered by non-qualified personnel
• Provide first line management, coaching and professional development to training personnel reporting to this role

Skills and Experience

• Demonstrable expertise and practical work experience in a customer centric training environment
• Knowledge of a variety of learning methods and theory to meet the needs of a dynamic training environment
• Skilled at managing projects and producing deliverables according to deadlines and external requirements
• Previous line management experience
• Proven track record of delivering robust training systems that improve performance and development of staff
• CIPD or Professional Educational Qualification, or wider qualifications in L&D, (digital) learning design and facilitation or other related areas

Company Benefits

• A Competitive Salary, Pension Scheme and Life Assurance
• Along with 28 Days Annual Leave plus an Additional Day on us for your Birthday
• Private Medical Cover and Income Protection, just in case
• A generous and highly achievable bonus scheme – paid annually based on individual and company performance against targets
• Opportunity to progress within your career both in-role and within the company
• FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)
• A variety of Employee Funded Benefits available to you via our Online Benefits Portal
• Plus, several additional purchase options available for you and your loved ones

Why Just?

At Just you’ll have the opportunity to develop your career, whilst making a difference to the lives of those around you. You’ll be part of a company with a strong and distinctive culture - we’re ambitious, curious and collaborative – and every decision we make centres around being Just and delivering the best outcomes for our customers.

We’re committed to building a more sustainable business, and we’re working hard to make progress against our Net Zero targets. We're reducing our reliance on fossil fuels in our offices, switching to more sustainable sources of energy and we're investing more of our money in green and social assets.

Valuing diversity of thought and fostering a sense of belonging is critical to our business success, driving innovation and balanced decision making. Our work on DEIB (Diversity, Equity, Inclusion and Belonging) aims to deliver a brilliant employee experience underpinned by a sense of belonging, where our people feel proud to work at Just. We remain committed to our publicly disclosed HM Treasury Women in Finance Charter and Race at Work Charter targets and support a wide range of employee network and events, championing issues including intergenerational working, social mobility and neurodiversity.

Be Bold. Be Brilliant. Be Just.