Lobby Ambassador

As a Lobby Ambassador, your mission is to craft a seamless 5-star experience for every visitor and colleague and support the proactive management of the workspace.

With a blend of exceptional service and meticulous attention to detail, you'll ensure every interaction leaves a lasting impression. You will enjoy being the host with the most, comfortable spending time on your feet hosting in the Lobby areas, and really making the space your own!

You will understand and enjoy the art of service, and be a true professional.

Key Responsibilities:

Warm Welcomes: Host, greet and assist all visitors and colleagues with a professional, concierge-level approach.

Meeting Rooms: Set up and reset meeting rooms and event spaces to specified layouts.

Efficient Check-ins: Manage visitor check-ins and check-outs, ensuring smooth access and departure processes.

Technical Support: Provide first line response to Audio Visual queries from colleagues arising from LBG IT/AV equipment installed in meeting rooms

Queue Management: Proactively manage queues to streamline arrival and departure experiences.

Facility Coordination: Support facilities management and the wider FOH team to proactively manage the workspace, ensuring compliance and maintaining high service standards.

Lobby Excellence: Oversee the lobby environment, coordinating with housekeeping, catering, and other departments to uphold agreed standards.

Escorting: Connecting our visitors with where they need to be in the building

Security: Be vigilant at all times, to keep our colleagues and visitors safe

Main Duties:

Professional Conduct: Maintain a high level of professionalism, adhering to company policies and procedures.

Effective Communication: Address and resolve visitor and colleague requests efficiently, ensuring clear and timely follow-up.

Routine Checks: Perform floor walks and service audits, logging any necessary work orders.

Visitor Engagement: Build rapport with frequent visitors, keeping the team informed about their preferences.

Local Expertise: Provide comprehensive information about local attractions, services, and events.

VIP Services: Ensure VIP guests receive exceptional service and satisfaction.

Query Management: Triage and respond to colleague queries via various platforms, referring them as needed.

Visible Support: Act as a tangible and accessible point of service for all inquiries.

Team Collaboration: Work closely with client's workplace experience teams to support their initiatives, activities and events.

Qualifications:

Experience: Minimum 2 years' in high-end hotels, prestigious corporate workplaces, or premium hospitality.

Communication Skills: Exceptional verbal, written, and interpersonal skills.

Presentation: Immaculate grooming and personal presentation.

Technical Proficiency: Skilled in Outlook, Word, Teams, and Chrome; experience with visitor management tools like Condeco.

IT: Ability to handle a high volume of queries over different platforms

Customer Service: "How can I help" mindset - aligned with that of a 5* hotel

Core Skills:

Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritization, and personal organization.

Join us to become the welcoming face of Lloyds Banking Group, elevating every colleague and visitor's experience.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.