Maison Sisley Manager

SISLEY PARIS

A pioneer in phyto-cosmetology, Sisley-Paris draws from the power of plants to offer effectiveproducts that meet the needs of all skin and hair types. Sisley sells skincare, makeup and fragrance and launched its own haircare brand, Hair Rituel by Sisley.

POSITION OVERVIEW

The Employee shall, as per the instructions given by their line manager coordinate the team of the Maison and ensure the proper operation of the Maisonand cabins in accordance with the brand image and the values of Sisley. The Employee shall lead the daily activities in order to offer a high quality of service and create excellent relationships with the customers, contribute to the professionalism of the team and to high-end treatments. The Employee shall dedicate a valuable know-how to the customers in order to obtain their

complete satisfaction and retain them in the aim to develop the turnover generated by sales and treatments.

As a Maison Manager for Sisley, you are a brand ambassador. Through your engaging style, you will actively drive and increase your business, encouraging all Beauty Therapists to achieve their sales targets. By leading and coaching your Team, you will ensure that all clients receive a personalised luxury service. Through your passion for the brand, you will demonstrate an attitude that benefits Sisley at all times. You will develop and build your client base through recruiting newdomestic and international clientele. As well as bringing incremental business, you will ensure to increase retention through clientelling thus building brand loyalty.

GENERAL

Manage the Maison team on a daily basis

Build a team spirit, a dynamic and maintain excellence of service

Communicate goals and sales incentives

Prepare and follow-up with the work schedules of the team according to the business needs

Offer a high quality of service to the customers

Welcome the customers and maintain confidentiality

Check the customer files are accurate and in order

Ensure respect for the treatment protocols and correct performance

Ensure the follow up of cash registers and traffic statistics

Coordinate the opening and closing of the Maison, ensurethe boutique is organized, attractive, clean at all times including replenishment, sample drawers, stocking and rotation of stock

To monitor stock levels, report any issues to the Line Manager and ensure that there are sufficient levels

To participate in merchandise management and ensure that it is in line with corporate guidelines

Managing NSV budgets and ordering within time limits

To conductall assigned operational and administrative tasks including rotas and sicknessreporting

To be a Sisleybrand ambassador and representative at all times

To adhereto all Company procedures and policies, as outlined in the employeehandbook

Develop the clientele, recruitment, retention, events

Create, plan and execute events at the boutique to bring awareness and recognition to Sisley

Responsible for networking in the community and development of external partnerships to increase awareness of the brand

To build relationships with the high end boutiques, gyms, hotels and other businesses in the area that can bring awareness and recruit new customers to the brand

Submit monthlyrecap to the head office about month’sactivities and business

SALES

To lead and coach your team to ensure all Team Members,along with yourselfare aware of and achieve or exceed sales targets, as set by your Line Manager

Managing NSV budgets and ordering within time limits

To proactively sell Sisley productsand provide a luxury standardof service to customers

To proactively link sell across product categories, to increase average transaction value (ATV) and average items per transaction (IPT)

Preparing and organising activityon counter monthlywith your Line Manager’s approval

Booking Treatment Room appointments, preparethe rooms in between each event

All admin to be completed accurately and in a timely manner KPI: To achieve sales targets, achieve IPT and ATV targets

MANAGEMENT

To proactively manage all Team Members, identifying coaching and development opportunities and support with training and guidance

To manage stock levels, workingin partnership with the Line Manager to ensure that there are sufficient levels

To proactively grow your businessthrough events, appointments and return bookings

To ensure all operational and administrative tasks are complete and to the best of your ability KPI: Managing individual Beauty Therapists performance proactively through Line Manager support

SERVICE

To be knowledgeable on all Sisley products and be able to propose personalised products to clients and confidently and appropriately overcome any objections

Demonstrate Sisley productson clients by means of skincare consultations, make-overs, Sisley protocols and confidently explain the benefits of each product

Demonstrate Hair Rituelby Sisley products on clients by means of hair product application, use of company tools and hair styling whilst being able to confidently explain the benefits of each product

Recruiting new customers to the brand through traffic stopping

To identify, understand and reformulate the client needs

To developpersonal relationships with clients and to gain loyalty

Ensure all customers are captured on Sisley database through SMILE or registration card (following GDPR guidelines).

To educate clients on Sisley products and the brand KPI:To achieve CRM and servicestargets as set by company

Any ad-hoc duties as requested