Member Support Manager - Maternity Cover

ABOUT THE ROLE

We are looking for someone to join our team whilst one of our colleagues goes on maternity leave for a period of 10-12 months. 

You will be pivotal in effectively onboarding, and ongoing engagement, of our membership so that we maximise the commercial benefit to members of the products, services and support that we offer.  You will be the positive face for CIH/Euronics, acting as our memberships first point of contact. In this role you will need to travel regularly across your region – central (roughly from Oxford (east to west) up to Sheffield) - to group meetings and member premises. You may have worked in a similar role where the membership is key. 

WHAT YOU WILL DO

Collaborate and Influence: Supporting new and existing members, building relationships with a hands-on approach, promoting the benefits of being part of our membership, providing advice and support, encourage group participation.

Drive Excellence: Be responsible for evaluating member satisfaction with CIH and its respective purchasing, financial, logistics/distribution and marketing strategies.

THE EXPERIENCE AND SKILLS YOU WILL HAVE

• Demonstrable experience in a similar role where you have worked remotely
• A role where you are required to travel across the UK, so a clean driving licence is essential
• Personality and enthusiasm to engage a diverse range of business owners (diversity in cultural, regional, size and capability levels)
• Strong relationship management and skills with excellent communication skill
• Ability to market and sell the CIH service with authenticity
• Knowledge of various tools/techniques to engage B2B audiences
• Self-directed and motivate to meet goals and objectives

WHO WE ARE

Combined Independents (Holdings) Limited (CIH) is a not for profit buying group which is owned and governed by our membership (~450 independent high street electrical retail specialists based throughout the UK with over 600 outlets) and in 2023 celebrated our 60th year. 

In many cases, our membership are family run businesses, some of which have been established for several generations, and part of many local communities and high streets that come together as part of a buying group. All of our CIH membership have the opportunity to be a part of our network of “Euronics Agents” and as such can operate by utilising the brand name Euronics, as well as trading to the public through www.euronics.co.uk. 

CIH owns two purpose-built distribution centres, one in Tankersley to service the north and one in Andover to service the south, working closely with a dedicated warehouse and distribution partner at each centre. All of our colleagues are employed through CIH and are made up of experts in finance, HR, IT, logistics, ecommerce, marketing, and purchasing. 

If you would like to support independent retailers then this could be the role for you!

BENEFITS

This role can be based in Andover or Tankersley. Benefits include a competitive salary commensurate with experience, 25 days holiday plus bank holidays pro-rata, life assurance and pension scheme. Hybrid working with flexible working week. Please reach out to me [email protected] for full job description and to answer any questions you may have or click on apply.