Office Services Team Leader

Job responsibilities:

• Undertake weekly 1:1 meetings with each department and report back to the Head of Facilities
• Assist with team performance snapshots
• Daily floor walks to ensure building faults, maintenance and housekeeping issues are reported and repairs are monitored until completion
• Ensuring adequate cover when sicknesses and absences occur
• Act as a first point of call in the complaints escalation procedure
• Ensuring the reprographics areas are kept tidy
• Monitoring the stationery orders and ensuring that stock levels are kept to a minimum and not over ordered
• Ensuring printers and photocopiers are fully stocked and paper and toner is readily available at all times
• Assisting the Head of Facilities with organisation of office moves and small projects
• Undertaking a variety of other general ad hoc duties requested by the Head of Facilities
• Monitor Archive activity and ensure that extra resource is assigned when required

General:

• Escorting maintenance engineers to their place of work and signing off completed works
• Ensuring that reception and T-Point supplies are ordered and minimum stock levels are maintained
• Liaising with reception to ensure that room setups are booked in and resource is in place

Undertaking the following as required:

• Covering post duties
• Booking couriers
• Archiving
• Reprographics
• Setting up meeting rooms (including refreshments, Video conferencing and laptops)
• General maintenance tasks

General skills:

• Well organised, uses initiative, prioritises appropriately, applies self, shows attention to detail, manages own workload and meets deadlines
• Demonstrates excellent communication and interpersonal skills (respectful, positive, articulate, professional and sympathetic)
• Delivers helpful internal services with a “can do” approach, shows commercial awareness and represents the department/firm appropriately
• Shares information and ideas
• Accepts and follows instructions, listens, makes notes, questions appropriately, co-operates
• Shows sound judgement and decision-making skills; acts within boundaries
• Willingness to learn new skills
• Shows commitment, passion and enthusiasm
• Is a respectful, reliable and supportive team player
• Reflects the firm’s culture