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We have been named a Top 10 “Most Loved Workplace” for the second year running! At Metro Bank, people come first – our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.
What You Will Do
- Cultivate strong relationships and collaborate effectively with internal stakeholders and various business areas to identify, define and implement process improvements and simplifications
- Deliver rapid improvements that embed operational excellence practices across the organisation enhancing the experiences of both our customers and colleagues
- Define, implement, measure, and refine work processes that drive exceptional customer experiences, operational efficiency, and performance enhancement
- Empower colleagues to identify and implement inventive solutions to business challenges by fostering a culture of innovation and creativity
- Review end to end processes through the lens of the business, customers, and other key stakeholders, focusing on simplification and reorganisation to achieve meaningful results
- Focus on process improvement techniques and actively share insights across the organisation to foster an environment of continuous improvement throughout the business
And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.
What You Will Need
- Understanding of process improvement methodologies such as Lean, Six Sigma, Kaizen, and other continuous improvement frameworks
- Deep knowledge of operational excellence practices, including daily management systems, standard work, KPIs, and performance routines
- Demonstrable experience implementing and embedding management practices across departments
- Familiarity with Lean Management Systems and continuous improvement ecosystems
- Strong understanding of operational diagnostics, root cause analysis, and structured problem solving
- Proven experience driving cultural adoption of continuous improvement
- Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
Our promise to you…
- We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
- We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!
