The Team
The U.K. & Ireland is our domestic and most mature market. Departments include commercial, operations and marketing, and teams in the UK&I work with global departments such as product, technology and consumer. The Partner Operations team sits within the UKI Operations department and is focused on improving the experience of our customers when they place an order from our largest and highest volume restaurant and grocery partners.
The Role
As a Partner Success Manager, you will improve the delivery operations associated with our highest volume partners. You will resolve issues across multiple team members and test solutions to address them. You will also work with the commercial team to equip them with the necessary toolset to improve site performance, while aligning the aims of Partner Operations with other departments in the business. You will also collaborate with the Product team to ensure the voice of the partner is considered in the development of new features and lead their rollout with internal and external partners. Furthermore, where relevant, you will expand existing and rolling out new partners, while ensuring high operational performance for new site launches.
To be successful in this role, you'll need to deliver clear messages to internal and external stakeholders in a structured and logical way while providing detailed updates.
Additionally as a Partner Success Manager, you'll need show an understanding of how Deliveroo and its partners work strategically, financially, and operationally. You will improve current ways of working and identify areas for improvement, propose solutions, and implement them in a considered manner while managing team member communications. You will lead projects, and represent the team in discussions with senior team members. You will develop relationships when aligning outcomes with partners, including negotiation and rigorous operational proposals.
This is hybrid role based in London, which will require some travel to partners.
Responsibilities And Deliverables
- Improve improvements in delivery operations associated with our highest volume partners
- Independently resolve and report on areas of concern for partner operations across multiple team members, testing solutions to address them and quickly determining how to grow them
- Work with the Product team to advocate for the voice of the partner in the development of new features, and lead the rollout and implementation of new features with team members and external partners
- Pivotal in the expansion and/or rollout plans of partners, to ensure solid operational performance for new site launches
- Deliver impactful projects
- Develop good working relationships with key stakeholders, influence, and attain the requisite buy-in
- Rally others behind an idea and get stakeholders (both internal and external) to buy-in to your ideas
- Identify the relevant information required to make a decision and present that information in a concise, logical manner
- Infectiously curious and happy to question the status-quo
- Manage multiple projects and stakeholders in a structured and logical way to ensure you're always delivering the right work at the right time.
Requirements
- Communication - able to develop good working relationships with key stakeholders, influence, and attain the requisite buy-in
- Influencer - able to rally others behind an idea and get stakeholders (both internal and external) to buy-in to your ideas.
- Analytical - able to identify the relevant information required to make a decision and present that information in a concise, logical manner
- Inquisitive - infectiously curious and happy to question the status-quo
- Project management - experience managing multiple projects and stakeholders in a structured and logical way to ensure you're always delivering the right work at the right time.
Why Deliveroo
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.
Workplace & Benefits
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.
Diversity
At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.
We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.
