Pathology Service Desk Call Analyst
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We are looking for a Pathology Service Desk Analyst to join our Pathology service desk team on a 6 months fixed term contract. This post is full time however we would accept part time, please enquire for more details.
You can join our team to deliver innovative, high-performing pathology services that is focused on our service users and delivers high quality and fully compliant services. We are in the unique position of providing a dedicated Pathology team with the aim of producing a highly skilled workforce through the provision of continued training and development for our staff
In this role you will be expected to:
Person specification
Experience
Essential
- Proven customer support helpdesk/Service Desk experience
- Proven experience supporting a wide range of systems
- Problem solving/troubleshooting
- Proven experience of working in a customer facing role
- Experience working in a busy team-based area
- Experience of using IT packages including Microsoft office and emails
- Concise and accurate data entry experience
Desirable
- Proven NHS Support experience
- Experience of working within a Pathology setting
- Experience working with electronic or paper patient records
Qualifications
Essential
- GCSEs at Grade C/4, or equivalent, including Mathematics and English
- NVQ 2 or equivalent in Business Administration/Customer Service
Desirable
- Higher National Certificate
- Typing/ICT qualification, eg, ECDL advanced level qualified or equivalent
About the employer
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A