Patient Services Advisor - Warwick House Medical Centre

Symphony Healthcare Services are looking for a Patient Services Advisor to join the team at Warwick House Medical Centre, Taunton.

You will be required to provide administration and reception duties for the practice, dealing with patients, clinical staff and colleagues in an efficient and polite manner. You will also be required to receive, assist and direct patients in accessing the appropriate service or healthcare professional and undertake a variety of administrative duties to assist in the smooth running of the practice in accordance with agreed procedures, protocols and timescales.

This role is a part time permanent contract of 15 hours per week.

The pay range is £12.71 - £12.95 depending on experience.

This vacancy will close at midnight on 12th June 2026.

Main duties of the job

You will also be required to:

Person specification

Experience

Essential

• Experience of working within a team
• Recognise the significance of different situations (including emergencies) and take appropriate action, following standard policies and procedures

Desirable

• Experience of working in a customer focussed environment
• Experience of working within an administration team
• Experience of working in the NHS or similar health care setting
• Awareness of clinical systems such as EMIS

Qualifications

Essential

• English & Maths GCSE or equivalent (grade A*-D/grade 9 to 3)

Knowledge and Skills

Essential

• Computer literate and good keyboard skills
• Ability to listen carefully and communicate effectively and sensitively (verbal and written) to patients and staff at a range of levels
• Excellent organisation skills
• Strong attention to detail and the ability to transfer accurate information
• Work well under pressure
• Use own initiative within clear boundaries, seeking advice when necessary
• Demonstrate enthusiasm and a strong sense of teamwork
• Ability to complete tasks to a high standard within frequent interruptions

Desirable

• Knowledge of medical terminology
• Knowledge of the NHS/General Practice

Core Behaviours

Essential

• Ability to demonstrate empathy, sensitivity and compassion to the needs of the service users and carers

Flexibility and willingness to support all teams within the practice

Ability to listen accurately and respond appropriately

Willingness to work flexibly (potentially across multiple sites)

Good understanding of the importance of confidentiality

About the employer

Established in 2016, Symphony Healthcare Services (Symphony) provides NHS primary care provision across 21 sites within Somerset, linked to 14 general practice contracts. The organisation cares for approximately 132,000 patients and employs around 600 staff.

Symphony is a subsidiary of Somerset NHS Foundation Trust and manages its services through the support of a central team (including HR, finance, corporate and operational governance).

Providing NHS services is at the heart of what we do. Specifically, our vision is to be at the forefront of sustainable, high quality general practice, collaborating with our communities to improve experiences and health outcomes. We work closely with our practice teams to grow, enhance, and transform our services for the benefit of patients and staff.

Symphony welcomes applications from people of all backgrounds and underrepresented groups. When undertaking recruitment and selection for our services, Symphony is committed to equality opportunity for all.

Symphony offers an NHS or NEST Pension, a fantastic range of employee benefits and salary sacrifice schemes (see attached poster), along with flexible working from day of employment and an agile approach to hybrid working (where applicable).

We look forward to hearing from you and receiving your application.