People Operations Co-ordinator

People Operations Co-ordinator

Bolton / Hybrid (35 hours per week)

Salary: £28,000

About the Role

We’re looking for a highly organised and detail-obsessed People Operations Co-ordinator to power our HR engine. This role is all about creating exceptional employee experiences through brilliantly executed processes and optimised touchpoints across the employee lifecycle.

You’ll be the go-to person for all things HR administration — from onboarding to offboarding, and every change in between. You’ll ensure our systems are slick, our data is accurate, and our people feel supported at every step. While you’ll occasionally support low-level employee relations matters, your core focus will be on operational excellence and continuous improvement.

This role offers a launchpad into a career in HR, giving you real responsibility from day one. You’ll gain exposure to a range of areas across People & Culture, with opportunities to develop into specialisms such as recruitment and employee relations. You’ll be supported by a team that values your voice, encourages your ideas, and is committed to your growth. All of this within a culture that champions innovation, collaboration, and continuous improvement.

A Bit About Us

We’re the UK’s favourite Utilities Retailer, helping businesses save on their utilities. Since our launch in 2007, we've helped more than 500,000 UK businesses switch energy suppliers and save over £150,000,000!

What You’ll Be Doing

Own and deliver all administrative processes across the employee lifecycle, including:

• Seamless onboarding and induction experiences
• Generate contracts and process changes to terms & conditions
• Offboarding and exit logistics
• Maintain and continuously improve our HRIS to ensure data integrity, automation, and reporting accuracy
• Manage employee documentation, ensuring compliance and accessibility
• Identify and implement process improvements to drive efficiency and elevate the employee experience
• Act as a key point of contact for day-to-day HR queries, ensuring timely and helpful responses

Employee Experience

• Champion a consistent, high-quality employee experience through every HR touchpoint
• Collaborate with the wider People team to design and deliver moments that matter, from welcome packs to milestone celebrations
• Use data and feedback to refine and enhance operational processes with a people-first mindset

Employee Relations Support (Occasional)

Support low-level ER matters by providing administrative and note-taking assistance, including:

• Absence and attendance conversations
• Welfare check-ins
• Informal performance discussions
• Ensure accurate documentation and appropriate escalation when needed
• Actively promote and support wellbeing throughout the organisation by fostering a supportive environment that promotes mental and physical health

What You’ll Bring

• Experience in a People Operations, HR Coordinator or similar role — or you’re a bright recent HR graduate who challenges the status quo, looks for better ways, and focuses on practical solutions
• Strong understanding of HR processes and systems
• Meticulous attention to detail and a passion for getting things right
• A continuous improvement mindset — always looking for ways to streamline and enhance
• Excellent organisational and communication skills
• A calm, approachable, and solutions-focused attitude
• CIPD Level 3 qualified or working towards (desirable)

Take a Peek at Some of Our Benefits!

• Healthcare package, including an Employee Assistance Programme
• 25 days holiday rising to 28 days, plus bank holidays
• Sociable flexible working hours
• Employee discount scheme
• Exciting social events including themed celebrations, parties, charity functions, and conferences
• Regular incentives and rewards including the monthly Buzz Awards recognising best newcomers, top performers, and service heroes
• A secure future through our Pension plan
• Enhanced Maternity and Paternity package
• Refer a Friend Scheme rewarding up to £300 in vouchers!
• On-site gym and café
• Free parking
• Cycle to Work Scheme