Job Description
Relocation Support Officer
Contract Type: Fixed Term/Secondment opportunity for 6 months
Working Hours: 37 hours per week
Worker Type: Hybrid Worker
Salary: Grade G - £35,235 - £37,938 per annum (Part-time pro rata)
Location: Harvey Road, NG8 3BB
We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement, and access to a generous pension scheme, we strive to create an innovative, inclusive, and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you - people who are innovative, driven, and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
* You can read more about the different benefits offered to colleagues working for Nottingham City Council here .
About The Role
As a Relocation Support Officer, you will manage and coordinate the relocation of residents as part of planned improvement works to our housing stock and as part of any decommissioning programmes. You will be responsible for identifying and managing relocations, emergency accommodation and temporary homeless accommodation where needed.
You will provide continued support and tenancy management to the customer while the relocation process is ongoing, including ensuring continuation of Universal Credit housing costs or Housing Benefit, management of rent arrears, and conducting regular reviews of tenants’ support needs both within the temporary accommodation and their new home.
About You
The ideal candidate will have:
- Answering and initiating correspondence and undertaking home visits in respect of the plans for proposed improvements and decant referrals
- Ensuring customer’s needs are accommodated and the needs of vulnerable service users taken into account whilst decommissioning and improvement schemes are in operation including temporary and permanent re-housing as appropriate.
- Arrange, manage and supervise permanent or temporary decants including removals, disconnection and reconnection of appropriate domestic appliances and other related fixtures, fittings and relevant services.
- Supervising decommissioning and capital improvement schemes including the continual monitoring of all schemes in progress.
- Provide detailed information on the progress of schemes, including performance and quality targets, customer feedback, standards and financial management.
- Be innovative in developing a service to meet the demands of the service user.
You can find the job description for this post here .
Please ensure you demonstrate clearly how you meet the 6 requirements listed above in your CV & supporting document.
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the
additional information for applicants page.
Closing Date: 31 July 2025 (midnight) - Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
Interviews will be held: 14 th August 2025 at Harvey Road – Please note this is subject to change
If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support
If you have any queries about the role or the recruitment process, please contact us via email:
[email protected]By applying to this job, you agree to our Terms & Conditions.
About Us
Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.
In addition to working within a great team and a competitive salary you will have access to:
- 26 days annual leave (rising to 33 days after 5 years’ service) + bank holidays with the ability to buy additional leave annually
- Access to a generous, defined benefit pension scheme offering 17.9%
- Smart Working – to support your work life balance
- Health and wellbeing benefits including access to our Employee Assistance Programme
- Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!
Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.
We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled - these groups of people are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes.
We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.
