Residential Portfolio Quality Support Administrator

Please note this is a fixed term maternity cover for up to 8 months

Working hours: Minimum 35 hours per week, working 1 day a week within the Territorial Headquarters, London, SE5 8FJ

Interview Date: To be confirmed

Exciting opportunity to Join our team as Residential Portfolio Quality Support Administrator will be responsible for assisting with the professional management of all assigned properties and tenants. The position will require flexibility, excellent organisation and attention to detail. The Residential Portfolio Quality Support is responsible for our Retired Officers Quarters portfolio as well as our externally let portfolio of residential assets including performance of the properties

Key Responsibilities:

• First point of contact for retired officers, external tenants and families of retired officers regarding general property related matters
• Prepare comprehensive monthly management reports for all properties including profit and loss accounts
• Provide prompt, professional response and follow through regarding tenant inquiries, problems, and complaints while dealing with day-to-day property management activities such as repairs, service charge administration, processing licences, residents associations, boundary disputes, and rental arrears

The successful candidate will have:

• Good previous experience of working in a similar administrator and/or customer service role within a professional and fast paced residential property environment
• Good experience and knowledge of general tasks and activities related to the management of residential properties including repairs and maintenance, service charges, rental payments and licences
• Proven strong experience of using a property database, Microsoft Office (Word/Excel), Outlook and Teams to perform your work duties
• A strong level of English - both spoken and written - and numeracy required to enable you to fulfil all duties of the role

Appointment subject to satisfactory references and proof of right to work in the UK

For details of how to prove your right to work in the UK please click here and please note that we are unable to offer sponsorship.

Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.

Benefits:

25 days annual leave + bank holidays (pro rata for part-time) a contributory pension scheme; an employee assistance programme