Resourcing Support Manager

Location: The locations for this role are Newport and Titchfield (Fareham).

We operate a flexible hybrid working model across the UK, with colleagues linked to one of our contractual locations and working between office and remote throughout the week. As part of the hybrid working arrangement there is a 40% minimum office attendance requirement.

Salary: £28,138

Working Patterns: All our vacancies are offered as a flexible option of Full time, Part time, Flexible working, Job Share

Closing Date: Apply before 11:55pm on Friday 19th December 2025

What You’ll Do:

• Build strong relationships with hiring managers and stakeholders to understand their needs and deliver effective recruitment solutions.
• Act as a point of contact for risks, complaints, or complex queries, ensuring timely resolution.
• Understand organisational risks, escalating where necessary to maintain service quality.
• Recommend and implement continuous improvements to enhance our recruitment processes.
• Provide management information (MI) and reporting to senior colleagues to help them inform decision-making.
• Conduct mid-campaign checks to monitor progress and address challenges.
• Quality assure sift and interview scoring to maintain fairness and consistency.
• Release sift and interview results, gathering clear and constructive feedback for candidates
• Make 'offer calls' to successful applicants and ensuring excellent customer experience.
• Carry out Right to Work checks at our office locations where required.

Essential Criteria

• Excellent communication skills (both verbal and written), with a proven record of experience of maintaining strong relationships across organisational boundaries.
• Ability to organise workload, prioritise tasks, and manage rapidly changing demands and priorities.
• Focus on delivering outcomes, being proactive and responding quickly and decisively to changing deadlines.
• Experience of owning and taking responsibility for making effective decisions.
• Experience of managing processes, with a keen eye for opportunities to streamline and improve efficiency as needed.

APPLICATION PROCESS

Stage 1 – Application

The assessment process at the application stage will be based on your experience and responses to the following two questions. Please note that you have 500 words per question. You should utilise the additional questions space in the application form to submit your responses (this is capped at 500 words)

Interpersonal and Communication Skills, Relationship Building.

• Can you describe a situation where you had to establish and maintain strong, collaborative relationships with key stakeholders? How did your communication skills contribute to the success of the desired outcome?

Organisational Skills and Process Management

• How would you prioritise and manage your workload in a fast-paced environment with rapidly changing demands?

As these questions are scored, it is advisable to give clear examples for each one, including the impact of your actions, ideally utilising the STAR method (Situation, Task, Action, Result).

It is important that your application is tailored to highlight the skills, knowledge, and experience relevant to the role.

Applicants may utilise AI resources in their submissions; ensuring all information provided is factually accurate, truthful, and original, avoiding any form of plagiarism to maintain the authenticity and credibility of the application process.

Security Clearance:

For ONS, the requirement for SC clearance is to have been present in the UK for 3 consecutive years immediately prior to applying.

In return we offer you:

• ✔Hybrid working and flexi-time so you can work around your life, not the other way around!
• ✔A market leading pension scheme - our employer contribution rate is around 29%
• ✔A choice of working patterns *for every role* full-time, part-time, job-share.
• ✔Maternity, adoption or shared parental leave of 26 weeks full pay (subject to qualifying criteria)
• ✔Opportunities to learn new technology & skills on the job, utilising blocked out Protected Learning Time in your weekly schedule and taking advantage of the support of our Communities of Practice
• ✔Employee Assistance Programmes
• ✔Diversity Network Groups
• ✔Mental Health Allies
• ✔Civil Service Sports and Social club
• ✔Generous holiday allowance – 25 days annual leave, rising to 30 days after 5 years service in addition to 9 public holidays

For more information about this role, a full application pack, and to apply, please hit APPLY to be taken to Civil Service Jobs.