You’ll balance multiple channels, handle varied conversations from warm inbound enquiries to sensitive cancellations and keep the sales pipeline running smoothly.
It requires persistence, focus and great organisation. But if you enjoy learning fast and overcoming challenges, you’ll thrive.
Essential And Desirable Capabilities
We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes...
To be successful in this role, you must have/be:
- Strong communication and negotiation skills.
- Confident handling objections and complex conversations.
- Highly organised with strong CRM accuracy and attention to detail.
- Familiarity with tools such as Salesforce.
- Resilient, driven, and comfortable working at pace.
- Able to manage multiple inbound enquiries simultaneously.
- Previous experience in a client-facing setting (sales, service, or account management).
- Comfortable handling discussions around cancellations and renewals.
We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.
Before you go....
About Us
Mercia, part of Wilmington plc, is a leading provider of training, compliance, and support services to the UK accountancy profession.
Our focus is on helping accountants stay ahead of regulatory change and technical updates while supporting their development through practical learning resources.
Join us and do Work That Means Something
At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape.
When you join us, you’ll not only make a real difference for our customers, you’ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities.
Whether you're just starting out, returning to work after a break, or looking to take your next step, you’ll be doing work with meaning.
Join us and make a real difference. Click on “
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