Sales Support and Projects Coordinator

About Us:

Mitsubishi Electric is a global innovator in energy, automation and building technologies. From air conditioning and lifts to robotics and power systems that power homes and businesses across the UK. With 150,000 employees worldwide and 850 in the UK, we’re creating “Changes for the Better.” Join us to make a real impact for a smarter, sustainable future.

Want to know more about the company? Take a look here: MITSUBISHI ELECTRIC UNITED KINGDOM

Role summary:

The Sales Support and Projects Coordinator will be responsible for project registrations, corporate deals, and special pricing for LES and third parties. Track projects via a CRM database, feed project intelligence to the sales force, and communicate with relevant departments. Manage Trade Plus discounts and administer third-party claims.

Skills/Responsibilities:

• Serve as the first point of contact for team queries.
• Maintain system accuracy and integrity.
• Process and verify third-party claims.
• Identify opportunities for departmental improvement and support sales teams.
• Build strong internal and external relationships (Branches, Corporate, VARs, Wholesalers).
• Meet and exceed KPIs and WIGs aligned with company goals.
• Manage project registrations and special pricing approvals.
• Facilitate project collaboration between third parties and MEUK.
• Track tendering parties and update the sales force accordingly.
• Administer discount schemes from application to review.
• Provide first-line support for internal system queries.
• Uphold the reputation of the Sales & Projects Tracking Department.
• Always maintain confidentiality and professionalism.
• Stay current with training and development.
• Comply with all relevant company policies.

Experience Required:

• Customer service experience.
• Proficient in Microsoft Office and CRM systems.
• Strong written and verbal communication skills.
• Excellent time management and multitasking abilities.
• Self-motivated, methodical, and resourceful.
• Strong organisational and decision-making skills.
• Adaptable to change and new processes.
• Effective team player and independent contributor.
• Familiarity with compliance, ethics, competition law, and import/export regulations.
• Experience in managing sensitive data and maintaining impartiality.

In return for your commitment, we will offer you some fantastic benefits:

• Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year
• Pension
• Life Assurance
• Private Medical, Dental Insurance and a Cash Plan Scheme – Single cover funded by Mitsubishi
• Access to Mitsubishi’s very own discount platform
• Colleague Referral Scheme
• Holiday Buy
• Long Service Awards
• Cycle to Work Scheme
• Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)
• Employee Assistance Programme including additional services Eldercare & Best Doctors

Equality and Diversity:

As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development.