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Copyright © 2025
Copyright © 2025
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An exciting opportunity has arisen for a talented and customer-focused Senior Application Support Consultant to join a growing team supporting a powerful ERP software platform. This role is ideal for someone with a passion for technology, a systematic approach to problem-solving, and a desire to help customers get the most from their business software.
You'll play a key role in supporting a broad range of modules including Accounting, CRM, E-Commerce, Business Intelligence, and Supply Chain Management. This is a varied and rewarding position offering plenty of scope for development and learning in a fast-paced environment.
Respond to technical and operational queries from customers across a wide range of business functions.
Troubleshoot and resolve issues within the ERP platform, ensuring timely and effective solutions.
Document issues and resolutions clearly, contributing to the knowledge base.
Collaborate with internal teams to escalate and resolve complex issues.
Deliver an exceptional customer experience through proactive communication and empathy.
The ideal candidate will bring:
A strong analytical and logical mindset with excellent problem-solving skills.
Outstanding communication skills, both written and verbal.
A proactive, customer-first attitude and the ability to stay calm under pressure.
Experience working with Accounting, ERP, or Business Management Software systems
OR
A degree in Computer Science, Accounting, or Business
OR
Strong financial knowledge and experience with management reporting.
Experience working with SQL Server, MySQL, and scripting.
Familiarity with tools such as FTP/SFTP, SSL Certs, REST APIs, SOAP, Postman, Excel, and CSV files.
Experience in 3rd party integrations, EDI, CRM, Logistics, E-Commerce, or Business Intelligence platforms.
You'll be part of a supportive and collaborative team, in an environment that encourages learning, development, and innovation. With a culture that values people and continuous improvement, this role is perfect for someone looking to make a genuine impact in application support and grow their career in enterprise software.